北京招聘

As a global IT services company, our employees are empowered in their creativity, technical excellence & tenacity to satisfy our customers. That's why we are committed to attracting, developing & retaining exceptional talent in the industry.

This role, based in BJ, will be responsible for provides end to end service delivery through the provision of technical support to client personnel and its vendors. Further responsibilities include:

Support the agreed products, business solutions or business situations as outlined in the “scope of work” agreement (Service Catalog). Provides specialist advice and appropriate recommendations in resolving complex IT issues while demonstrating effective use of software/hardware diagnostic facilities. Seeks to understand the customer issues while maintaining customer trust and managing the customer’s exception.

Other Key Responsibilities include:
Hardware Support /Software support
? Support and resolution of client PC hardware, configuration and operating system issues in the Field environment.
? On demand break/fix technical support to district personnel (Standard - via Help Desk log, Emergency - direct contact).
? Assist with approved customer IT Technology Solutions and application rollouts.
Back-Office
? Smart Hands support when required
Process Improvements:
Ongoing support to ensure smooth and efficient customer operations, maximize customer satisfaction and realize growth potential at the agreed customer locations by:
? Identifying causes of equipment breakdown using appropriate test equipment and diagnostic aids, and application of remedial action to minimise impact or breakdown time of system or unit
? Undertaking routine or performance linked maintenance on products and equipment in accordance with maintenance schedules, in order to minimize fault occurrence and disruption to customers
Skills/Experience Required:
Essential:
? Certifications for OEM, MCDST, MCSE
? Previous experience working in a customer service or Helpdesk environment
? Previous experience dealing with high volume of telephone based work
? Previous experience in coordinating a large field force

Technical / Functional:
? Software - Certification / Knowledge in the following products:
? Microsoft Office (particularly Word / Excel), Microsoft Outlook, Microsoft Windows 7
? Hardware - Certification / Knowledge in the following OEMs products
? Hewlett Packard, Toshiba and Dell etc.
Language:
? Required: Ability to speak native language of their supported country.
? Required: Must possess basic English language skills (both written and oral)

优利上海信息技术有限公司成立于2006年2月，是由美国优利系统公司投资620万美金成立的独资公司。美国优利系统公司距今已有百年多历史。是全球的信息方案提供商之一，在全球100多个国家和地区提供针对不同行业的解决方案。

作为全球前十大it服务外包供应商，优利上海信息技术中心将整合优利全球行业解决方案和卓越的服务执行力上的优势，为优利全球的客户提供高质量具竞争力的it离岸外包服务，协助达成其预期的业务目标。其提供的服务将涵括业务流程外包服务，it外包服务（包括数据中心管理），以及软件开发外包服务。在未来的五年内，优利上海信息技术有限公司将在中国设立2-3个服务中心，员工规模也将超过一千人。

Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing.
For more information on how Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets, visit www.unisys.com.