北京 [切换城市] 北京招聘北京客服及技术支持招聘北京客服经理(非技术)招聘

Customer Service Officer

沃尔沃汽车金融(中国)有限公司

  • 公司规模:50-150人
  • 公司性质:外资(欧美)
  • 公司行业:金融/投资/证券  多元化业务集团公司

职位信息

  • 发布日期:2015-02-26
  • 工作地点:北京
  • 招聘人数:若干
  • 工作经验:2年
  • 学历要求:本科
  • 语言要求:英语良好
  • 职位月薪:面议
  • 职位类别:客服经理(非技术)  

职位描述

Role (Purpose of the job)
The Customer Service Officer is responsible for Collection Assistance and Platform for daily consultation with dealers and customers. He/ she is responsible for complying with defined service level standards.

Key Responsibility
Prepare legal documents:
Dunning Letter/ Customer Payment Record/Early Termination/Dealer Buyback/Buyback Notification Letter (T+85 to dealer/T+97 to VCE)/ Repossession Authorization/ Assist on Legal Papers/ Figures confirmation
Daily Reporting
Weekly Release Termination Documents
Monthly check security deposit with accounting and prepare monthly SD summary report
IC& IA Contact Point
Daily 400 Hotline (In-bond Call Handling) and Mailbox Service
Other ad-hoc and assignment from the management team
Education & Professional Experience
University degree in Finance, Accounting or Law
Around two years of experience working in a operation and collection function preferably in the finance/ leasing industry
Preferable with FIE or AFC experience
Main Competence Requirements
Good attitude and communication skill both English and Chinese
Willing to travel occasionally in domestic
Knowledge of financial
General skills:
High level of PC skills (Microsoft Excel, Power Point).
Advanced level of English (oral/written)

公司介绍

沃尔沃金融服务是沃尔沃集团专属的金融服务公司。沃尔沃集团作为世界领先的卡车、客车、建筑设备、船舶驱动系统和工业应用设备的制造商之一,沃尔沃集团提供金融和售后服务的全套解决方案。

沃尔沃金融服务成立于2001年,总部设在美国北卡罗莱那州的格林斯伯格市。沃尔沃金融服务拥有管理资产超过184亿美元,全球共有近1,400名员工,业务范围覆盖全球40个国家和地区。

沃尔沃金融服务为沃尔沃集团的品牌产品提供全方位的金融服务,包括卡车、建筑设备、客车和船舶等领域,其中服务的主要品牌有迈克卡车、雷诺卡车、UD卡车、沃尔沃卡车、沃尔沃建筑设备、沃尔沃客车和Eicher。

 

联系方式

  • 公司地址:上班地址:北京市朝阳区景华南街5号远洋光华中心C座11层、22层、26层