北京招聘

Description

-To lead, motivate and manage a team of Team leaders and CSEs / GSEs while establishing strong work ethics and open channels of communication;

-To acquire complete understanding of the Payments processes under one’s purview and have a broad understanding of the associated processes and undertake approvals for high value payments / facilities;

-To have a tight control on Operational losses, and mitigation of potential frauds through strong internal audit and staff feedback mechanisms;

-Common frauds/errors/irregular transactions are identified immediately and appropriate action is taken in accordance with procedures;

-To manage escalations, complaints and service feedback queries within quick TATs in line with escalation procedures published and agreed within Payments;

-Manage complex processes in a changing environment, whilst evaluating operational impacts, risks and manage change implementation in the team;

-Manage and support incoming migrations / remigrations / projects, interacting with training / business and project teams;

-To continually reassess the operational risk inherent in the business & implement Group Compliance policy;

-Ensure processing of all tasks accurately within cut-off times every single day. Ensure smooth running of section and aim towards maintaining an error free processing environment;

-Lead by example through service excellence and drive quality initiative for improved customer satisfaction;

-Building positive and professional relationships with Business Partners and colleague in other areas;

-Lead and develop teams and individuals, focusing on development of direct reports. Create a supportive work environment;

-Share knowledge and experience with colleagues by providing assistance on referred/technical issues and should advise and provide guidance in a constructive manner;

-Recognise underperformance and deal with the same effectively and in a timely manner;

-Ensure that the process is regularly reviewed to identify improvements that will enhance operational and financial effectiveness;

-MI and other business data requirements are completed accurately and reports are presented to business partners/management within agreed timescales;

-Design cross training initiatives to meet business and operational needs;

-Understand Business Continuity relevant to the process for implementation;

-Drive constant improvement in the quality of service provided to Business partners and external customers;

-Act as a Payments CoE ambassador at all times;

-Share and communicate PcoE Vision and strategy constantly with the team;

-Retain Talent, manage attrition and ensure team participates in all site CSR and staff engagement activities.

Qualifications

-Recognised as a Subject Matter Expert in Payments Business Service;

-5 years of working experience in Operations Management / change management with experience of managing large teams;

-Strong communication skills;

-Excellent planning, organizing and prioritisation skills;

-Good numerical skills – capacity planning and resource optimization;

-Good leadership skills – ability to motivate, manage small teams;

-Good decision making skills – ability to take tough decisions keeping in mind business objectives;

-Good problem solving skills – ability to think quickly and act in tough situations;

-Self driven with a ‘Can Do’ approach;

-Japanese language skill is an advantage.

If you are interested in this position, please apply via this link. Else your application will not be handled.

汇丰环球营运中心 - 中国

汇丰集团
汇丰控股有限公司是汇丰集团的母公司，总部设于伦敦。集团业务遍布欧洲、亚洲、北美洲和拉丁美洲，以及中东和北非65个国家及地区，为全球客户服务。于2019年6月30日，汇丰的资产达27,510亿美元，是全球规模***的银行和金融服务机构之一。
香港上海汇丰银行有限公司是汇丰集团的创始成员，透过旗下四大环球业务，包括零售银行及财富管理、工商金融、环球银行及资本市场，以及环球私人银行，为全球客户服务。

汇丰环球营运中心中国
汇丰环球营运中心中国成立于1996年，是汇丰集团在全球设立的***环球营运中心，总体规模名列汇丰21个环球营运中心的全球第二位。
汇丰环球营运中心中国在广州和佛山拥有三个环球营运中心，分别位于广州汇丰大厦、广州太古汇办公大楼以及位于广东省金融高新区的汇丰银行大厦，由汇丰环球客户服务(广东)有限公司统一管理，共同为汇丰集团世界各地的分支机构提供营运支援服务。
汇丰环球客户服务(广东)有限公司为汇丰集团在中国香港、英国、美国、加拿大、日本、中国大陆、新加坡和中国澳门的分支机构提供多种语言的优质服务，包括广东话、普通话、英语、日语、韩语和泰语。
我们非常重视日常工作的质量，例如为客户处理各种申请以及付款交易，这将为客户带来不一样的体验，并最终帮助业务增长。我们正在改革提供服务的方式，以反映客户期望的理财途径，即电子化程度更高、能即时实现以及移动设备优先。我们拥有一支年轻、多元化且充满抱负的员工队伍，因此我们努力提供良好的工作环境，务求让人人都产生归属感并能发挥自身潜力。
由于业务发展迅速，自22年前公司创立以来，员工人数也从最初60名员工的团队发展成今天超过11,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构提供如下服务：

1.数据分析
2.综合银行部
3.银行卡及无抵押贷款服务
4.催收
5.合规及合法服务
6.客户中心 –销售与服务
7.客户尽职调查
8.工商客户信用服务
9.信贷分析部
10.环球银行及资本市场营运服务
11.印务及电子出版
12.汇丰证券服务部
13.人力资源营运
14.保险服务
15.按揭服务
16.付款及汇丰财资网服
17.私人银行财富解决方案
18.零售信贷服务
19.担保和欺诈风险
20.供应服务
21.贸易及供应链服务
22.财富管理运营