北京招聘

Work Location: Shanghai



Reporting to:



People Management Responsibility: No



Travel Required: No



Shift Required: No







OBJECTIVE OF THE POSITION:



- Process and monitor customer orders to ensure the defined customer service levels are met.



- Play Business Administration/Assistance function if full work load unfulfilled.







MAIN RESPONSIBILITIES:







- Act as the first customer contact person to handle customer inquiries for assign product lines, such as pricing, order status, standard product specifications/information.



- Provide feedback to the relevant sales personnel regarding order status and/or changes.



- Process customer orders/changes according to established department policies / procedures after confirming the stock availability and customer product allocation.



- Communicate with customer on relevant information.



- Prioritize delivery schedules based on customers’ delivery requirements and track feedback from logistics to ensure timely order delivery. Communicate timely with customers on delivery status.



- Check customers’ credit status according to established policies / practices and communicate with customers to settle credit issues.



- Review and confirm the L/C application from customers and monitor the entire L/C processing.



- Provide data to sales supervisor to prepare for sales reports/analyses.



- Collect, document and consolidate customers/ problems/ complaints according to defined procedures system. Initiate coordination with the relevant personnel to solve problems and to ensure the necessary corrective actions taken in accordance with serving standards.



- Facilitate the Sales & Operations (S&OP) process, in coordination with Sales/Marketing, Plant, and Purchasing Dept. Perform net requirement calculation based on sales forecast and inventory status.



- Perform replenishment planning to achieve customer inventory and cost objectives.



- Monitor sales forecast / actual sales, production plan / actual production, and raw material incoming schedule to ensure supply capability. Initiate proper adjustment in case of big changes found.



- Investigate stock deviation reason and do stock deviation adjustment in SAP.



- Manage bonded notebook for import processing business.







RELATED QUALIFICATIONS:



- Education: Bachelor degree in International Trade, Commercial- or Chemistry-related subject.



- Working Experience: More than 2 year experience in customer service, international trade or logistics, with basic knowledge of logistics procedures, good understanding of commercial and international trade knowledge.

- Technical and professional knowledge: Proficiency in both written and spoken English. Strong interpersonal communication skills. Good computer operation skills.

.

关于巴斯夫大中华区

巴斯夫与大中华市场的渊源可以追溯到1885年，从那时起巴斯夫就是中国的忠实合作伙伴。作为中国化工领域重要的外商投资企业，巴斯夫主要的生产基地位于上海、南京和重庆，而上海创新园更是全球和亚太地区的研发枢纽。2019年，巴斯夫向大中华区客户的销售额超过73亿欧元，截至年底员工人数为9,230名。欲了解更多信息，请登陆：www.basf.com/cn。

关于巴斯夫

在巴斯夫，我们创造化学新作用——追求可持续发展的未来。我们将经济上的成功、社会责任和环境保护相结合。巴斯夫在全球拥有超过117,000名员工，为几乎所有国家、所有行业的客户成功作出贡献。我们的产品分属六大业务领域：化学品、材料、工业解决方案、表面处理技术、营养与护理、农业解决方案。2019年巴斯夫全球销售额590亿欧元。巴斯夫的股票在法兰克福（BAS）证券交易所上市，并以美国存托凭证（BASFY）的形式在美国证券市场交易。欲了解更多信息，请访问：www.basf.com。