北京招聘

Roles & Responsibilities
- Respond to customer requests for support with a friendly and professional customer service attitude, and solve IT problems for them.
- Update and maintain documentation and team knowledge base.
- Handle hardware problems related to Server, Storage, Network
- Coordinate with Dell, HP and other hardware vendors to fix hardware problems.
- Support installation, troubleshooting and administration to computer, server and network.
- Image workstation and servers with proper OS and software.
- Perform network trouble shooting, configuration and maintenance.
- Provide Computer equipment relocation service within the office building.
- Provide Lab Room daily operations according to procedure documented by client.
- Provide Asset Management, i.e. to maintain IT software and hardware inventory.
- Provide project rollout implementation and support.
- Execute Ad-hoc IT-related tasks.
- Help customers to meet their business needs with the appropriate technology.


Qualifications:
- Software troubleshooting skills for software, such as Windows client and Server, and etc.
- Understand Windows server, AD, WINS, DNS, DHCP, Hyper-V, System Center
- Understand the monitoring tool, such as SIM/OME
- Understand Datacenter infrastructure
- Trouble Shooting Skills for server, storage, workstation, desktop, laptop, and etc.
- Understand disk fault tolerant, backups.
- Solid experience and skills in providing user administration support.
- Understand Microsoft WDS, MDT and imaging tools.
- Ability to learn new technologies fast! Passionate of learning new technologies and skills.
- Fair written and oral English.
- Excellent customer service attitude and communication skills.
- Good problem solving skill, productive and focus.
- BA degree in Computer Science or equivalent experience.
- Two or more year’s hands-on IT support related experience.
- Know SQL Server, is a plus
- MCITP, CCNA, is a plus.

ABOUT COGNIZANT
Cognizant (NASDAQ-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital or follow us @Cognizant.

高知特 —— Cognizant（NASDAQ-100：CTSH），是全球领先的信息技术专业服务公司，致力于帮助客户在数字时代打造新的商业模式、运营模式和技术模式。通过我们植根于不同行业、专业独到的咨询式服务，我们将帮助客户构想(Envision)和建造(Build)未来愿景，成就(Run)创新和高效的企业。高知特（Cognizant）总部位于美国，“财富” 美国500强企业中名列第195位，被评为全球最受赞赏的公司之一。欢迎访问公司主页了解更多有关高知特（Cognizant）的数字服务。