北京招聘

JOB TITLE: Project Manager
LOCATION： BJ
REPORTS TO： VP of Operations and Client Service
DUTY SUMMARY
To collaborate with Deputy Call Center Manager with fully managing projects in a project, including telesales when necessary, to ensure the output meet the expected quality criteria, and to control the time and cost effectively. In the project, to communicate with Deputy Call Center Manager and the project about all the changes so as to meet the operation, quality, performance, productivity and costs control objectives.

MAIN RESPONSIBILITY
? To communicate with customers based on the requirements of new projects and services; according to a fully understanding of project need and call center’s capacity, to analyze ROI and feasibility before the project; observe the potential risk and propose management methods and tools; finish the project chart.
? In implementing the project, through effective control, to manage the output so as to meet the expected criteria in accordance with the time, quality and expected achieved goals; to observe the places requires changes, evaluate the risks and impact of the changes and provide required information to VP of Operations and Client service
? To design, update call center contingency plan so as to ensure such a plan could be fully understood and applied to rapidly and effectively when necessary, and to minimize the business risks of emergency.
? To support Deputy Call Center Manager to sort the data, check and arrange the related system; to develop and implement the system in department cooperation (new system application or system updating).
? Responsible for the implementation of knowledge management strategy and managing a knowledge base maintenance team.
? To conduct research of call center and competitors, to analyze success samples and offer immediate and useful data to VP of Operations and Client service; to support the improvement of call center operation.
? Other task assigned by immediate supervisor.

QUALIFICATION
? University degree or above.
? At least 5-years’ working experience in customer service management and at least one-year working experience in project management.
? Be able to accept new concepts in a dynamic environment.
? Business judging ability, decisive and result-oriented.
? Be able to build good teams and to communicate with different functions effectively.
? Good analytical and problem solving skills.
? Excellent skill on making power point.
? Excellent command in both written and spoken English and Chinese?.

    香港电讯（香港联合交易所上市代号：6823）是香港首屈一指的电讯服务供货商及领先的固网、宽带及流动通讯服务营运商，提供广泛的服务以满足全港市民、本地及国际商界的需要，包括本地电话、本地数据及宽带、国际电讯、流动通讯、企业方案，以及客户器材销售、外判服务、顾问服务及客户联络中心等其他电讯服务。
    作为领先的一站式ICT服务供货商，香港电讯以「挚诚为你」为服务理念，致力提供世界级服务标准的电讯应用方案。总部位于香港，有超过85年运营经验，在全球拥有约17,200名的员工，服务遍布大中华地区、亚洲、欧洲、中东、非洲、美洲。
    1992年，HKT开始在中国内地发展业务，现在北京、上海、广州、深圳、杭州、成都、厦门等地都设立分支机构，在大陆地区约有5,400名员工，提供7x24客户专业服务及一站式ICT解决方案，将先进的管理理念带到中国内地，实行网络管理一体化，确保对客户全程全网的统一管理，为客户提供优质服务。
    香港电讯于大中华区为客户提供的ICT解决方案包括IP VPN虚拟专用网、数据专线、互联网服务、MPCS多方通讯、基础设施管理网络服务及系统集成等，协助各类企业在大中华区开创业务。

我们提供：
优厚的福利体系：社保、住房公积金及额外医疗保险；
完善的假期组合：带薪年假、病假及法定假期；
带薪专业培训；
丰富多彩的员工活动；
良好晋升机会和舒适工作环境。

除此以外：
除此之外，您还可以：
获得全面的工作经验及扩阔人际关系的机会；
借着不同挑战性的工作而提升个人潜能；
有机会在不同地区工作及受训，从而吸收经验；
有机会获得管理层亲自指导，以增强对业务及市场的了解，并学习管理技巧；
有机会参与公开的个人或公司奖项选举，分享殊荣。

联系方式：
地址：北京市朝阳区工体北路2甲盈科中心A座13层
邮政编码：100027