北京 [切换城市] 北京招聘北京IT-管理招聘北京技术总监/经理招聘

AVP of Integrated Customer Service Delivery

电讯盈科科技(北京)有限公司

  • 公司规模:10000人以上
  • 公司性质:外资(非欧美)
  • 公司行业:通信/电信运营、增值服务

职位信息

  • 发布日期:2015-02-24
  • 工作地点:北京
  • 招聘人数:若干
  • 工作经验:10年以上
  • 学历要求:本科
  • 语言要求:英语熟练
  • 职位月薪:面议
  • 职位类别:技术总监/经理  售前/售后技术支持经理

职位描述

Mainly reponsiblity:
? To lead and manage a team of professional staff to ensure effective delivery of customer
service operations to support commercial businesses in China
? To manage the integrated project management and field engineering functions ensuring
smooth execution including field installation and CPE implementation of both Connectivity
and CPE projects in China
? To set up and manage the Network Operations in China covering NOC operations, network
construction, technical support, Sky Exchange Operations, and interworking with NOC
operations and support in HK to meet the customer needs
? To monitor and control the service provision and service restoration process in commercial
businesses to support Connectivity and CPE products in China
? To develop and implement appropriate resources strategies and plans to meet the
operational and business needs
? To supervise, motivate, coach and develop staff to carry out their duties in a professional
and efficient manner

Requirements:

? A University Degree holder in Information Technology, Telecommunications,
Computer/Electronic Engineering or other related disciplines preferred
? A minimum of 15 years’ relevant experience, of which over 5 years at managerial level with
proven track records
? Solid knowledge and experience in either of the following areas are preferable :
o IPVPN, CPE, Sky Exchange, Cloud Service
o ITIL, Customer service, Project Management, CPE technical support, Network
Operations
? Good leadership, flexible with good business acumen, project implementation,
communication and interpersonal skills
? Excellent customer service mindset, self-motivated and able to work under pressure
? Excellent command of both spoken and written English and Chinese, particularly fluency in
spoken Putonghua
? Frequent travel in China with some around 6-12 months stationing in Beijing is required

公司介绍

    香港电讯(香港联合交易所上市代号:6823)是香港首屈一指的电讯服务供货商及领先的固网、宽带及流动通讯服务营运商,提供广泛的服务以满足全港市民、本地及国际商界的需要,包括本地电话、本地数据及宽带、国际电讯、流动通讯、企业方案,以及客户器材销售、外判服务、顾问服务及客户联络中心等其他电讯服务。
    作为领先的一站式ICT服务供货商,香港电讯以「挚诚为你」为服务理念,致力提供世界级服务标准的电讯应用方案。总部位于香港,有超过85年运营经验,在全球拥有约17,200名的员工,服务遍布大中华地区、亚洲、欧洲、中东、非洲、美洲。
    1992年,HKT开始在中国内地发展业务,现在北京、上海、广州、深圳、杭州、成都、厦门等地都设立分支机构,在大陆地区约有5,400名员工,提供7x24客户专业服务及一站式ICT解决方案,将先进的管理理念带到中国内地,实行网络管理一体化,确保对客户全程全网的统一管理,为客户提供优质服务。
    香港电讯于大中华区为客户提供的ICT解决方案包括IP VPN虚拟专用网、数据专线、互联网服务、MPCS多方通讯、基础设施管理网络服务及系统集成等,协助各类企业在大中华区开创业务。

我们提供:
优厚的福利体系:社保、住房公积金及额外医疗保险;
完善的假期组合:带薪年假、病假及法定假期;
带薪专业培训;
丰富多彩的员工活动;
良好晋升机会和舒适工作环境。

除此以外:
除此之外,您还可以:
获得全面的工作经验及扩阔人际关系的机会;
借着不同挑战性的工作而提升个人潜能;
有机会在不同地区工作及受训,从而吸收经验;
有机会获得管理层亲自指导,以增强对业务及市场的了解,并学习管理技巧;
有机会参与公开的个人或公司奖项选举,分享殊荣。

联系方式:
地址:北京市朝阳区工体北路2甲盈科中心A座13层
邮政编码:100027
   

联系方式

  • Email:Frank.xf.zhao@pccw.com
  • 公司地址:地址:北京市朝阳区工体北路2甲盈科中心A座13层