北京招聘

Operations Agent-English Speaking,Hotelbeds

A unique opportunity to join one of the world's leading international travel businesses.

Location: Shanghai, China

Sector: Accommodation & Destinations

Function: Call Center

Reporting line to: Assistant Operations Manager

Contract Terms: Non-fixed-term contract

At a Glance

Work to increase client satisfaction AND hotelbeds level of competitiveness through the continuous optimization of relationship. Focus on constantly increasing sales activity converting thorough calls conduction commercial actions.

• Handle all customer inquiries about hotel bookings through phone call, email, or QQ
• Ensure that all requests, issues and complaints are settled promptly and accurately, per defined policy, guidelines, term and conditions
• Proactively manage bookings by running reports from system, to clean non needed bookings and to reconfirm last minutes bookings.
• Promote goodwill by being proactive, courteous, friendly, and helpful when dealing with customers, travel agencies and sales teams, to maintain good customer relationship , achieve high level of customer satisfaction, and retain customer loyalty
• Rotate in the duty to support customer requests after office hours, might include evenings/nights during working days, and weekends as well as holidays
• Identify and suggest improvement opportunity to managers

• University graduate or recognized diploma, preferably in Hotel & Tourism Management or language literature, with at least 3 years of reservations experience in hotel or travel industries.
• Customer oriented, and interested in the function of customer service
• Excellent communication and problem solving skills.
• roactive and team work spirit
• Excellent time management skills with the ability to work well under pressure in a fast-pace international environment.
• Willing to learn new things and share knowledge to colleagues, adapt to changes, back up team members when there are business peak seasons or when team members are absent
• Excellent verbal and written English and Mandarin.
• Fluent Cantonese is a plus.

• Annual Leave: 14 days from first year, 1 day increasing every yea4, up to 20 days
• 12 days paid Sick Leave, 2 days Exam Leave and additional Parental leave of 2 days

• Commercial Medical Insurance

Hotelbeds is a wholesaler focused on online business since 1995, taking advantage of strong relationships & operational expertise built up over the last 50 years in the travel industry. Our clients are 1000+ tour operators, 8000+ travel agencies and several major corporate clients around the world. We sell our products (25000+ properties and other ground handling services) through various channels, with annual sales of 13+ million bednights. We are active in 2.500 destinations spanning across more than 80 countries throughout Europe, Americas, Africa, Asia and Pacific.

Hotelbeds is part of TUI Travel PLC, one of the world leading travel groups recently created as a merger between First Choice Holidays PLC and the travel division of TUI AG. TUI Travel PLC is listed in the London Exchange. (www.tuitravelplc.com)


HOTELBEDS自1995年以来通过互联网为全球的旅游组织机构提供服务的公司，并在在过去的五十年里不断发展壮大。我们全球的客户群超过一千多个旅游组织，八千多个旅行社和一些主要的大公司和企业团体。通过不同的销售渠道，我们提供超过二万五千多种的目的地服务产品。年销售额超过一千三百多万元。我们的产品范围在全球超过二千五百个，横跨80多个国家遍布欧洲，美洲，非洲，亚洲和太平洋。

HOTELBEDS隶属于TUI TRAVEL PLC，它是全球最主要的旅游目的地管理公司之一，并已在伦敦交易市场挂牌上市。
因业务发展需要，悠畅（上海）商务服务有限公司诚聘。