北京招聘

总体描述 Overall Description：
This role is responsible for handling firsthand customer calls and diverting their requests to the responsible departments.

主要工作职能 Major Accountabilities：
Media Order Entry
1. Receive & process media orders for end users &/or dealers and offer support to the consumable dealers as required and check B2B blocked orders daily
接收和处理来自终端客户和经销商的订单, 根据耗材经销商的要求提供支持并冻结的订单
2. Ensure that order data are correct in SAP
保证订单数据在SAP系统的正确性
3. Own the complaints management process, develop and implement recommendations for improvement
负责投诉管理流程，制定和实施改进建议
4. Coordinate media returns process
协调退货流程
Equipment OTC
1. Ensure that global standard equipment order management processes are applied according to procedures
确保全球标准设备订货管理流程是符合程序的
2. Ensure that order data are entered fault free into SAP
确保订单数据输入到SAP系统准确无误
3. Maintain SAP order data and adjust them as triggered through the order management tool
维护SAP订单数据，并随着订单管理工具而进行调整
4. Own SAP data and follow up on process errors with responsible teams – mainly Lead-to-order, Service Operation, Supply Chain and Logistics
负责SAP数据并和相应的团队追踪流程误差–主要集中在下订单，服务运营，供应链和物流
5. Own order management tool – cross-check communication triggers and follow-up on open issues (during start-up phase)
负责订单管理工具–交叉检查通信触发和追踪开放性问题（在启动阶段）
6. Support on-time product delivery
支持准时交货
7. Carry out the timely and accurate invoicing of equipment within the terms of customer contract and support revenue forecasting activities through the provision of timely and accurate data
根据客户的合同条款及时地、准确地对设备结账，并通过及时、准确的数据支持收入预测
8. Coordinate equipment returns process
协调设备返回的过程
9. Identify process issues as well as systems & applications issues and communicate back to site management and IT
识别流程中的问题以及系统及应用问题，并将其反馈至现场管理小组和IT。
General
1. Be the focal point for any order related customer inquiries
处理本地订单相关的问题
2. Ensure internal targets are met whilst delivering continuous improvements in customer satisfaction
提供客户满意度的持续改进，确保完成团队目标
3. Work effectively as part of the wider SSC team alongside Customer Service, LTO and other Service Center functions
配合其他共享服务中心团队，客户服务，LTO等展开工作；


录用要求 Requirements：
Requirements：
Knowledge
1. College or above 专科以上学历
2. Preferred working experience in medical devices industry 医疗设备行业工作经验优先考虑
3. Preferred working experience in Customer Service 有客服工作经验的优先考虑
4. Cantonese speaker 广东话流利

Core Competency
1. Have good Analytical Thinking and Problem Solving skills 有良好的分析思考和解决问题的能力
2. Have good communication skills 良好的沟通技巧
3. Deal with others in an honest and forthright manner and present views in an open and honest manner 待人处事真诚坦率
4. Be consistent with words and actions 言行一致
5. Be creative and open to suggest new ideas 有创造力和接受新事物
6. Be customer-centric 以客户为中心
7. Effectively prioritize tasks and goals, manage time, and stay focused on results 有效地完成任务和目标，管理时间，并专注于结果
8. Accept responsibility for own actions and live up to commitments 对自己的行为负责
9. Have team work spirit 富有团队合作精神

Others
1. Details-oriented 关注细节
2. Ability to multi-task and prioritize activities 具备同时完成多项任务的能力
3. Good phone etiquette 良好的电话礼仪

Carestream Health公司成立于2007年，是位于加拿大多伦多的Onex公司收购伊士曼柯达公司医疗集团后组成的。2009年的总收入约为25亿美元。

　　Carestream Health公司拥有8,100多名员工，为全球150多个国家的数万名客户提供优质的医疗产品。公司拥有1,000多项技术专利，产品在全球90%的医疗机构中运转。在医疗信息管理解决方案（Carestream Solutions），数字获取解决方案（Digital Capture Solution），数字输出解决方案（Output Solution）以及数字乳腺放射成像解决方案，牙科及分子成像系统，各种数字和传统X光胶片产品在内的多个领域中，Carestream Health公司凭借丰富的整合方案以及专业全面的服务体系已经成为医疗数字成像市场的领导者。

　　Carestream Health公司在中国成立了锐珂（上海）医疗器材有限公司和锐珂（厦门）医疗器材有限公司,2009年又成立了锐珂亚太投资管理（上海）有限公司。依托柯达品牌百年来所积累的宝贵经验，通过充满激情、以客户为中心的团队，将不断追求技术发展和创新，为客户提供最新的医疗解决方案与技术，帮助从最小的诊所到最大的医院等各个医疗机构实现长期彻底的投资回报和应用保障。

*中国区总部设在上海
*设立了17个办事处
*1个研发中心
*1个技术创新中心
*2个工厂，其中上海工厂主要用于医疗设备生产，厦门工厂主要用于医用胶片生产
*员工约1200名

创新而又成功的丰厚历史，以及优秀的企业文化和巨大的发展机遇，使您在锐珂医疗的工作令人兴奋和喜悦。同时我们把员工看作是最宝贵的财富，一经录用，我们将提供极具竞争力的薪酬福利待遇和职业发展培训：

*具有行业竞争力的薪金
*社会保险及商业保险
*带薪年休假及全薪病假
*年度旅游及员工俱乐部
*节假日福利
*针对个人职业发展的培训

请访问公司网页： www.carestreamhealth.com www.carestreamhealth.cn 获取更多公司信息。

　　Carestream Health was found in 2007 by Onex, after acquiring the Health Group of Eastman Kodak Company in a multi-billion-dollar transaction. As an independent subsidiary of Onex Corporation of Toronto, Carestream Health recorded 2009 revenues of almost $2.5 billion.

　　There are more than 8,100 employees all of the world and Carestream Health owns more than 1,000 patents for technology and intellectual property. Our products and services are present in 90% of hospitals worldwide. Depending on the abundant integrated plans and professional service system, we have become the leader of healthcare IT solutions market, including Carestream radiology solutions and information management solutions (RIS-PACS, IMS, EIM), CR, DR, CAD (computer aided detection) systems, laser imagers, services, mammography and oncology solutions, and a range of digital and traditional film-based dental products.

　　Carestream Health established Rayco (Shanghai) Medical Products Company Limited and Rayco (Xiamen) Medical Products Company Limited in China and established Rayco Asia Pacific Investment & Management (Shanghai) Company Limited in 2009. Relying on the centenary experiences accumulated by Kodak, through customer-oriented team with full enthusiasm, we always seek further technical developments and innovations, and supply our best solutions and techniques to help both clinics and hospitals achieve their long investment returns and applied services.

*China headquarter is at Shanghai
*17 offices all around China
*One Global R&D Center at Shanghai
*One Asia Technology & Innovation Center at Shanghai
*Two factories in China, one is at Shanghai for medical equipment, the other is at Xiamen for medical film
*Nearly 1,200 employees in China

With the creative and successful history, the good company culture and great opportunities. It will be excited and cheerful to work at Carestream Health. The employee is the most valuable wealth for us, if hired, we will offer you competitive compensation and benefits:

*Competitive Salary
*Social & Business Insurance
*Annual Leave & Sick Leave(full pay)
*Outing & Staff Club
*Festival Benefits
*Personal Training Opportunities

For more information, PLS visit: www.carestreamhealth.com www.carestreamhealth.cn