北京 [切换城市] 北京招聘北京客服及技术支持招聘北京客服专员/助理(非技术)招聘

Customer Service Representative

斯堪的亚电子物流(上海)有限公司

  • 公司规模:150-500人
  • 公司性质:外资(欧美)
  • 公司行业:通信/电信/网络设备  贸易/进出口

职位信息

  • 发布日期:2015-05-16
  • 工作地点:上海
  • 招聘人数:1
  • 学历要求:大专
  • 职位月薪:面议
  • 职位类别:客服专员/助理(非技术)  

职位描述

Key Responsibilities
? Sales order processing:
? Receive customer orders by EDI or emails, and finish order acknowledgement within 24 hours.
? Set up complete order tracing record and keep all information timely updated.
? System maintenance, including Scala, WMS and ESK midware operations for order input, order change and order cancellation.
? Timely information exchange and communication with related departments:
? Daily transfer customer order requirement to procurement for proper purchase and get confirmation of goods arrival date.
? Allocate the goods into each order and make order delivery by priority.
? Issue delivery notice to logistic dept according to order confirmation date. Delivery notice must be transferred to warehouse with considering of enough space/lead-time of packing and packaging material preparation.
? Export order handling DAP Yangshan zone, goods loading list must be prepared and send to AVL forwarding company for Customs clearance before goods sent.
? Quick response to customer’s requirement
? Answer the phone and reply the emails of customers.
? Help customers for all data providing, information check and problem solving.
? No customer’s complain due to personal inappropriate behavior.

Job Requirements
? Bachelor degree or equivalent
? Minimum 1 year work experience in customer service
? Good MS soft office skills and ERP experience is a plus
? Able to read and write in English
? Service orientated
? Team work spirit
? Patient ,willing to work repeating tasks

公司介绍

Sonepar Group

Sonepar is a global leader for the business-to-business distribution of electrical materials and related products and services. With 33,000 associates in 35 countries the Sonepar Group generated EUR 14.7 billion in revenue in 2011 - making it the global leader in its industry.

There are several Operation Companies within Sonepar Group in China.


Elektroskandia China

Elektroskandia China was established in Shanghai in 1999.

Elektroskandia’s focus of its business is based on telecom network equipment OEM & telecom operators who outsource parts of/or the entire management of their installation material supply chain management and sourcing. Elektroskandia China has long experience of being a professional strategic partner for our customers – with global delivery capabilities within the Sonepar group.

People are our key assets and should you keen to take on an exciting, rewarding yet challenge role at Elektroskandia China we would like to hear from you.

You can send your detail CV to recruitment@elektroskandia.com.cn. We will keep your application strictly confidential.

You can learn more about Elektroskandia China at www.elektroskandia.com.cn. And also you can learn more about our Group Sonepar at www.sonepar.com.cn

联系方式