北京招聘

Job Description
1. Leading Customer Service Department with 3 different functions include, Customer Service Representative, Shipping & Documentation Representative, Package Engineer. Be in charge of a team with around 15 - 20 members
2. Responsible for Customer Service to support Sales including
1) Timely & accurate order processing for 3 different value streams, proactive management of customer backlogs & communications to customers for delivery
2) Coordinate with sales team to manage new product / new customers for new sales & business development
3) Obtain customer sales forecast, manage / level demand to ensure delivery
4) Plan of Account receivable & expense budget
3. Deep understanding on customer background, very strong communication skills with customers in order to understand all needs and meet customer demand.
4. Resolve customer problems / complains in an expeditious and professional manner, coordination with internal team to provide counter measures from short term to mid / long term.
5. Visualizing team work as LEAN principle, work with team members & management to meet the team KPI
6. Strong ability to coach & develop team members by training. Be able to build standard and keep continual improving on the work standard.
7. Leading & Driving Customer Service Team to grow and develop to a higher level through daily improvement and Kaizen projects to meet Cooperate Strategy & improve on Customer Satisfaction.
8. Travel for customer meetings & fairs, possibility abroad.

Job Requirement
1. Bachelor degree or above. Major in business management or English is preferred.
2. At least 10 years’ experience in export customer service or related area with at least 3 years in a leader position for a team at least 10 people. Experience in FMCG business or a manufacturing industry in a plus.
3. Excellent English communication skill is a must, both in writing and speaking.
4. Very strong internal personal skill & result oriented.
5. Strong willing to learn new things and quick on learning