北京招聘

customer service



Main responsibilities:

· Order management

· Work with Sales and/or customer on new PO/forecast

· Participate in production/order forecast with multiple factories and Sales Operation

· End 2 end management of artwork, sample card, Label and packaging process (including working with outside supplier on material forecast, packaging planning, prepare shipment documents and arrangement of shipment from supplier to end customer)

· Conduct checks between PO and contract/quotation

· Send PO and deliveries acknowledgement to end customer

· Request of Input from customer and ensure output file is well received by them

· Request data generation through DGR and monitor image is sent timely and to the correct production site.

· Prepare and release E-Checklist/Sales Order in QAD (could be more than 1 site)

· Create and receive Interco PO to/from other factories

· Check Interco invoice

· Discuss and confirm order schedule with planner and sales/Customers

· Participate in customer conf call

· Handling problems or issue from Customer/Sales/Planner/TC

· Issue invoice to customers

· Monitor and follow through shipment from factories till deliveries to final destination

· End 2-end RMA process; log complain into I-care and work with Quality, TC, Sales and customer on the complain

· Maintain and update customer delivery info in CR system

· Prepare weekly/monthly reports and other reports requested by customers



Profile:

Education:



· Bachelor Degree or above in Business/Logistics/Customer Service related major



Special skills:



· Ability to multi-task assignments and manage multiple priorities at a given time

· Ability to prioritize and provide updates in a timely manner



Experience:



· Minimum of 3 year customer service, account management, or sales support experience



Foreign languages:



· Advanced Speaking and Written English proficiency required

About Gemalto
With pro forma 2005 annual revenues of ?1,7 billion ($2.2 billion), operations in 120 countries and 11,000 employees including 1,500 R&D engineers. The company's solutions make personal digital interactions secure and easy in a world where everything of value -from money to entertainment to identities- is increasingly represented as bits and bytes communicated over networks.
Gemalto thrives on creating and deploying secure platforms, portable and secure forms of software in highly personal objects like smart cards, SIMs, e-passports, readers and tokens. More than a billion people worldwide use the company's products and services for telecommunications, banking, e-government, identity management, multimedia content, digital rights management, IT security and other applications. Gemalto was formed in June 2006 by the combination of Axalto and Gemplus International S.A. For more information please visit www.gemalto.com.
With gemalto, you secure a career where you're free to soar.
As a creative and dynamic organization which is instilling a new culture, we are looking for confident and articulate candidates who are not afraid of challenging existing thinking.
Come join us and enjoy the freedom to innovate, as well as opportunities to take your career further.

关于金雅拓（Gemalto）
公司2005年的形式营业收入为17亿欧元（22亿美元），业务遍及120个国家，全球员工数量1.1万人，其中包括1，500名研发工程师。在当今世界，包括货币支付、娱乐节目交流到身份认证等等一切有价事物正越来越多地以信息代码的方式通过网络进行传递，金雅拓的解决方案令这些个人数字交互变得更加安全和轻松。
金雅拓的成功来自于为高度个人化的产品创建和配置安全平台及便携和安全的软件，比如智能卡、SIM卡、电子护照、读卡器和电子代币等。全球有超过10亿人在电信、银行、电子政务、身份管理、多媒体内容、数字版权管理、IT安全和其它领域中使用金雅拓提供的产品和服务。金雅拓成立于2006年6月，由雅斯拓（Axalto）和金普斯（Gemplus）两家公司合并组建。若需了解更多信息，敬