北京招聘

Job Title: Site Specialist
Reports To: Site Supervisor or Regional Site Supervisor
Group/Division: Customer Channels Group/RMD/Managed Services
Career Band: II
Location: Various Customer Locations
No. of Direct Reports: 0
FLSA Status: Non-Exempt

Position Summary:
This position is primarily focused on the customer service and inventory management aspects of Managed Services.

Activities will include the material handling aspects of Thermo Fisher Scientific's Managed Services core offerings such as: product receiving, stocking, product disbursement, inventory delivery, chemical handling, glass washing, and other basic inventory management activities. This position will utilize the functionality of systems and applications such as: RIMS, PacTrac, SciQuest, and the Microsoft Office suite of programs. The tools that will be employed would include various scanners and desktop computers. Customer interface communication skills are required. It is also expected that this position will have a basic understanding of the performance metrics applicable to site specific activities.

Essential Functions:
· Follows well defined procedures as outlined by Best Practices, SOP's & work instructions. Take direction from Site Supervisors (and Team Lead) regarding daily duties.
· Makes decisions and utilizes available resources to meet customer requirements, independently.
· Analyzes/maintains/reconciles various customer and Fisher reports to ensure customer and Fisher requirements are met.
· Communicates with supervisor any customer issues or potential problems.
· Promotes personal growth and development by staying abreast of new policies and enhancements without the presence of site trainer and management team.
· Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times.
· Works effectively with a diverse cross-functional team.
· Embraces Practical Process Improvement (PPI) methodologies.
· Utilizes systems or performs the functions stated below:
§ Operates various Thermo Fisher Scientifics' handheld devices that include:
o Requisition & Inventory Management System (RIMS) barcode scanner(s).
o PacTrac Package tracking device
o SciQuest Chemical Scanners
§ Access & utilize Thermo Fisher Scientifics' Intranet and SharePoint document management system.
· Makes on-site program replenishments and disbursements. Performs stockroom duties to include: receiving, put-away, stock rotation, cycle counts, and other functions according to customer requirements.
· Removes cardboard and trash as needed (Detrashing).
· Delivers direct shipment orders to end users/ performs deliveries as required.
· Represents Thermo Fisher Scientific at all times throughout customer locations, professionally and positively.
· Performs other duties as assigned by management.

Minimum Requirements/Qualifications:
· Experience working in Laboratory environment a plus.
· Must be able to read, write and speak English fluently.
· Displays a high level of confidentiality for both customer and Fisher.
· Must maintain Thermo Fisher Scientifics' Four-I Values.
· Must possess a High School Diploma.

Non-Negotiable Hiring Criteria:
· Must possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site.
· Must possess strong communication skills and customer focus to deliver excellent customer service including maintaining a professional appearance at all times.
· Must possess the operating skills to use hand held scanners and learn to enter data in various systems as necessary.
· Must possess strong analytical skills to reconcile various reports to ensure customer requirements are met.
· Must possess the organizational skills to multi-task and meet deadlines as needed.
· Must be able to use a computer and possess intermediate skills in Microsoft Office suite of software.

Working Conditions:
· Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments.
· May be required to work independently at a customer location.
· Extensive walking may be required.
· May pass through areas where chemical based allergens may be in use (such as penicillin, tetracycline, etc)
· Must be able to lift, push and pull 30-40 pounds consistently; may be required to lift 50 lbs.
· May be able to use material handling equipment such as push carts and pallet jacks.
· Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, and safety glasses.
· Some areas require steel toe shoes, bump hats and/or safety glasses
· Must be able to work overtime as required.


The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all of the duties and responsibilities associated with it.

About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $30 billion.
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them.
Our global team of more than 80,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon.

About Thermo Fisher Scientific China
Thermo Fisher Scientific (China) Co., Ltd has been operating in China for over 35 years. Headquartered in Shanghai, Thermo Fisher Scientific China has branch offices in Beijing, Guangzhou, Hong Kong, Chengdu, Shenyang, Xi’an, Nanjing, Wuhan, Jinan, and Dongguan with around 5,000 employees. Our products mainly include analytical instruments, laboratory equipment, chemical reagents, consumables, software and more; providing comprehensive laboratory solutions and serving customers across various industries.
In order to meet the local needs in China, we have established 8 manufacturing sites in Shanghai, Beijing, Suzhou and Guangzhou respectively. We also have 6 application centers and demo labs across the country which bring world-class technology and products with application development and training services to local customers. Lastly, we have the China Innovation Center in Shanghai and Suzhou, with over 100 scientists & engineers and more than 100 patents. China Innovation Center focuses on research and development supporting key vertical markets and develops products according to local demands with global advanced technologies. We have a nationwide maintenance network and China service training team, including over 2,800 professionals directly providing services for customers.
We are committed to enabling our customers to make the world healthier, cleaner and safer.

赛默飞世尔科技简介
赛默飞世尔科技是科学服务领域的世界领导者。公司年销售额超过300亿美元。
我们的使命是帮助客户使世界更健康、更清洁、更安全。我们帮助客户加速生命科学领域的研究、解决在分析领域所遇到的复杂问题与挑战、促进医疗诊断和治疗的发展、提高实验室生产力。
我们全球超过80,000名赛默飞员工将借助于一系列行业领先的品牌Thermo Scientific、Applied Biosystems、Invitrogen、Fisher Scientific、Unity Lab Services和Patheon，为客户提供领先的创新技术、便捷采购方案和全方位服务。

赛默飞世尔科技中国简介
赛默飞世尔科技进入中国发展已超过35年，在中国的总部设于上海，并在北京、广州、香港、成都、沈阳、西安、南京、武汉、济南、东莞等地设立了分公司，员工人数约为5000名。我们的产品主要包括分析仪器、实验室设备、试剂、耗材和软件等，提供实验室综合解决方案，为各行各业的客户服务。
为了满足中国市场的需求，现有8家工厂分别在上海、北京、苏州和广州等地运营。我们在全国还设立了6个应用开发中心以及示范实验室，将世界级的前沿技术和产品带给中国客户，并提供应用开发与培训等多项服务；位于上海和苏州的中国创新中心，拥有100多位专业研究人员和工程师及100多项专利。创新中心专注于垂直市场的产品研究和开发，结合中国市场的需求和国内外先进技术，研发适合中国用户的技术和产品；我们拥有遍布全国的维修服务网点和特别成立的中国技术培训团队，在全国有超过2800名专业人员直接为客户提供服务。
我们致力于帮助客户使世界更健康、更清洁、更安全。