北京招聘

The Brand
Founded in 1856, Burberry is a luxury brand with a distinctive British sensibility and strong international recognition. Headquartered in London and listed on the London Stock Exchange Burberry continues to create new opportunities for growth and development.

The Role

? As the Customer Service Consultant you will be an important part of the Customer Service Team shaping the journey to transform the customer experience into being best in class. Through your passion for the brand and product and expert product knowledge you will provide a personalised experience for customers.
? you will use your empathy and intuition to anticipate and understand customers’ needs, persevering with and resolving any service or product related issues, with specialist understanding of post-sales customer care.
? you will be an enthusiastic advocate for the brand, product, seasonal collections and product innovations and use your knowledge to address customer needs actively contributing to increase sales.
? you will be an expert in dealing with customers via phone, web and email dialogue.
? you will contribute towards the efficient running of the customer service department and be able to support the Customer Care activity.
? Ensure that the relevant administration is completed and distributed appropriately
? accurately record customer details using computer based and paper based systems where necessary
? Comply with the Company’s postal procedure
? Ensure that the department operates in accordance with departmental and Company administration systems and procedures to minimise losses.
? Carry out any additional duties as directed by the management team

The Person

? excellent verbal and written skills in Mandarin language
? Good verbal and written English language communication skills are also essential.
? Ideally 1 years’ experience in Customer Service or have a fashion related degree or qualification with a natural flair for dealing with customers as well as excellent language skills.
? Strong multi-tasking and computer skills with experience in dealing with customers using Live Chat. You will have a passion for Luxury brands and will be used to dealing with luxury clientele.
? Experience in actively contributing to increase sales through anticipating, understanding and addressing customer needs.
? Service-orientated approach; focused on achieving positive customer outcomes.
? Demonstrable experience in positively responding to customer emails, telephone calls, chat requests or other contacts, identifying sales and communication opportunities.

If you are interested in this position, please apply this position online or apply through the following linkage:
http://www22.i-grasp.com/fe/tpl_burberry03.asp?newms=jj&id=58612&aid=16912
You can also send your bilingual CV to: cn.careers@burberry.com

品牌
成立于1856年，Burberry为独具鲜明英伦时尚风格的世界知名奢华品牌。总部设于英国伦敦并名列伦敦证劵交易所，Burberry持续为事业成长和发展缔造新契机。


工作职责:
? 身为一名顾客服务顾问，你会是顾客服务团队重要的一部分以塑造最顶级的顾客旅程。透过对於品牌及产品的热忱及专业的产品知识为顾客提供个人化体验。
? 你会使用你的同理心和直觉来预期并了解客户的需求，锲而不舍以解决任何服务或产品相关的问题，与提供专业的售後服务。
? 你将是一位热心倡导品牌，商品，季节性和创新商品之品牌大使。运用丰富的知识，以满足顾客的需求并积极致力於增加销售。
? 你会是一个通过电话，网际网络和电子邮件与顾客联系的专家。
? 你会於顾客服务部门的运作上作出贡献，并能够支援顾客服务工作。
? 确保完成及适当地分配任何相关的工作。
? 在必要时准确地於电脑及文件系统上记录客户的详细信息。
? 遵守公司的邮政程序。
? 确保顾客服务部门遵照部门和公司的管理制度及程序运作，以减少损失。
? 进行任何管理团队所指示的额外职责。

职位要求:

? 良好的普通话口头和书面技能。
? 兼备良好的英语口头和书面沟通技巧。
? 1年以上客户服务经验或有时尚相关的学位或资格，并具有与顾客自然互动之敏锐度以及良好的语言表达能力为优先
? 优秀地于同时间处理多种任务，及良好的电脑功能使用知识并具备使用线上即时聊天之经验与顾客往来。你具备有对于奢华品牌的热忱并能够胜任提供服务给尊尚顾客。
? 预先考虑，了解，及满足顾客需求进而增加销售之经验。
? 服务至上的态度，并能够致力于达成积极且正面的顾客服务成果。
? 示范积极应对顾客的电子邮件，电话，线上聊天请求或其他方面的联系并鉴别销售机会和沟通之能力。


如果你对这个职位感兴趣，请通过下面的链接申请职位：
http://www22.i-grasp.com/fe/tpl_burberry03.asp?newms=jj&id=58612&aid=16912
或将你的中英文简历发送至：cn.careers@burberry.com

Burberry is a luxury brand with a distinctive British sensibility, strong international recognition and differentiating brand values that resonate across a multi-generational and dual-gender audience. The Company designs and sources apparel and accessories distributing through a diversified network of retail, wholesale and licensing channels worldwide. Since its founding in England in 1856, Burberry has been synonymous with quality, innovation and style. Now 150 years later, Burberry is writing another exciting chapter in its history. A dynamic, fast-pace, changing and evolving work environment are part of the Company as it continues to define new opportunities for growth and development in a demanding luxury arena.

Burberry是一个在多年龄层次和不同性别的受众中，具有显著英伦特色，全球享誉和独特品牌价值的国际化奢侈品牌。公司成立于1856年，总部设在伦敦，并在伦敦证券交易所上市。