北京招聘

General Description

Retail manager is responsible for the day-to-day running of all brands ‘stores. Her/his aim is to maximize profitable turnover while minimizing costs. She/he ensures operations are accurate and merchandised to the company’s standards, staffs are fully versed on the target for the day and excellent customer care standards are met.
She/he also ensures a continuous inventory clearance within financial targets of the company.
Results driven, the retail manager is a master of coordination, analysis and communication within retail team and with all other departments.

Duties & responsibilities

1.Performance monitoring

Implement relevant sales performance reports to optimize decision making;

Analyze actions impacts and propose corrective solutions such as new promotions or new prices;

Improve sales forecast accuracy;

Identify mal-practices and communicate them to retail director;

Analyze and interpret trends to facilitate planning;

2.Stores operations

Manage store daily operations such as sales, merchandise availability, promotion;

Prepare operations materials with visual merchandising department;

Ensure network implements retail's department decisions;

Maintain brand standards in all stores;

Implementation of all operations plan according to stores grades;

3.Coordination

Re-establish communication between retail department and all other departments;

Ensure a top/down and bottom/up communication with retail teams;

Provide solutions to problems with high responsiveness;

Involve all related departments for building sales operations;

Federates teams behind a project to increase sales and ensure efficiency;

4.Inventory clearance

Update continuously inventory clearance plan to ensure it matches with global company target

Check quality of inventory clearance projects sent by regional managers and ask for corrective action

5.Customer service & VIP relationships

Management and continuous improvement of customers' hotline (Implementation of reporting tools);

Cooperate with CRM department to manage at best relationships with VIPs;

6.Market intelligence

Maintain awareness of market trends within the industry;

Identify current and future customer trends;

Benchmark competitors sales plan and practices;

Skills & Experience

1.At least 5 years retail operation management experience

2.Team leader and player

3.Strong knowledge of retail business

4.Strong reporting and analytical skills

5.Excellent structuration of all reporting tools

6.Results driven

7.Responsive

8.Solid problem solving skills

9.Excellent communication & interpersonal skills

10.Capable of diffusing conflict

11.Fluent Chinese and English (written and spoken)

12.Always willing to learn (English, management, retail technics)

13.With a continuous improvement culture