Service Coordinator & Reporting Manager
安普丹华国际咨询（北京）有限公司
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2012-08-05
- 工作地点：上海
- 招聘人数：1
- 职位类别：其他
职位描述
Service Coordinator & Reporting Manager
Our Client:
Our client is a global leader within energy efficient, including water treatment and water technology equipment.
We are looking for a Service Coordinator & Reporting Manager.People with the abilities and desire drive to become a part of our group .The job location will base in Shanghai .
Purpose of job:
- To lead national service coordinator team
- To perform the task of solving customer's complaints and the company's order processing and ensuring a correct and complete input with the aim of obtaining a smooth flow to the benefit of the company and the customer as well.
- To position and maintain spare parts price
- To provide the consolidated accurate service statistic and reports to develop service business and management.
Main duties and responsibilities:
- Overall monitor service cases and ensure the service quality and response time meet company service level
- To analysis the database of service job and documentation and provide the improvement suggestions.
- To be a service objective data provider & judger when company yearly evaluate Authorized service center performance
- To be responsible to audit the claim of Sacs and ensure the monthly payment to SC on service request.
- To assist service manager to implement service excellence in China
- To follow-up the time schedule of all service activities closely agreed upon and take appropriated action in case of deviations.
- To be responsible for checking all service material such as Job card, project file, information etc.
- To overall response the spare part ROL quarterly for the local service inventory.
- To cooperate with GPC service coordinator and DC if necessary.
- To coordinate service trainings and provide daily operation and administration training to internal staff as SC and customer.
- To prepare training materials of Daily Operation and Administration, and implement the training to internal staff as well as SCs.
- To update SCSS in time.
- SAP system training and maintenance
- Other tasks when assigned by the China Service Manager or above.
Please E-MAIL a complete CV in English, including short description of former employers to Ms.Julie at Julie.ji@access-people.com
. Applications will be treated in strictest of confidence.
Our Client:
Our client is a global leader within energy efficient, including water treatment and water technology equipment.
We are looking for a Service Coordinator & Reporting Manager.People with the abilities and desire drive to become a part of our group .The job location will base in Shanghai .
Purpose of job:
- To lead national service coordinator team
- To perform the task of solving customer's complaints and the company's order processing and ensuring a correct and complete input with the aim of obtaining a smooth flow to the benefit of the company and the customer as well.
- To position and maintain spare parts price
- To provide the consolidated accurate service statistic and reports to develop service business and management.
Main duties and responsibilities:
- Overall monitor service cases and ensure the service quality and response time meet company service level
- To analysis the database of service job and documentation and provide the improvement suggestions.
- To be a service objective data provider & judger when company yearly evaluate Authorized service center performance
- To be responsible to audit the claim of Sacs and ensure the monthly payment to SC on service request.
- To assist service manager to implement service excellence in China
- To follow-up the time schedule of all service activities closely agreed upon and take appropriated action in case of deviations.
- To be responsible for checking all service material such as Job card, project file, information etc.
- To overall response the spare part ROL quarterly for the local service inventory.
- To cooperate with GPC service coordinator and DC if necessary.
- To coordinate service trainings and provide daily operation and administration training to internal staff as SC and customer.
- To prepare training materials of Daily Operation and Administration, and implement the training to internal staff as well as SCs.
- To update SCSS in time.
- SAP system training and maintenance
- Other tasks when assigned by the China Service Manager or above.
Please E-MAIL a complete CV in English, including short description of former employers to Ms.Julie at Julie.ji@access-people.com
. Applications will be treated in strictest of confidence.
公司介绍
安普丹华国际咨询（北京）有限公司诚聘
联系方式
- Email：vivien.su@access-people.com
- 公司地址：金科路