北京招聘

The Administration Officer role in Shenzhen has responsibility for the day-to-day administration of a portfolio of pension plans. The role includes ensuring the administration service for the client is in line with agreed Service Level Agreements, timetables as well as Mercer professional and quality standards.

This role will provide an enthusiastic and proactive individual the opportunity to make a contribution to creating a positive experience for the clients and the employees we service.

Specific Duties and Accountabilities:

· Prepare and organize workflow allocated from Administration Manager

· Adhere to administration services and performance established for each client

· All work to be submitted to Administration Manager for peer reviewed before going to client and/or member.

· All client queries and requests are responded to accurately and within agreed timeframe. Complex queries are referred to Administrator Manager for required input and final peer review.

· Administration Manual, Fund Summary, Fund Profile and other fund documentation are maintained and kept up-to-date at all times throughout the year

· Understand and apply E&O Policy and compliance requirements and notify manager of any potential issues impacting on client relationships

· Respond to and resolve escalated member queries

· Liaise with client on queries relating to administration of plan

· Manage client portfolio to ensure client adheres to predefined procedures and processes

· Assist Administration Manager with team workflow and projects

· Identify inefficient processes and advise Manager of the issues requiring intervention including possible solutions

· Promptly advise Administration Manager when problems arise or when standards cannot be met

· Foster positive working relationship with Hong Kong team members and Shenzhen Flex administration team members

· Assist in training, mentoring and development of Level B administrators, where requested

· Contribute to team performance by actively participating in team meetings, assisting other team members as required and providing constructive feedback on issues as they arise

· Identify own training needs and, using PfS Learning seek management approval for relevant courses and actively participate in own PfS discussions with Administration Manager.

Knowledge and Skill Requirements:

· Initiative and enthusiasm!

· Technical skills, including Microsoft Word, Excel and Outlook.

· Process oriented mindset with a focus on efficiency and accuracy.

· Be able to foster close partnership with colleague in remote offices.

· Excellent planning and organizational skills with the ability to manage multiple tasks.

· Team player with good communication skills - written and verbal.

· Self-motivated, client focused and with the ability to use own initiative.

· Attention to detail.

· Proficient in English, Cantonese and Mandarin.

美世是一家全球领先的咨询公司，提供咨询、外包和投资服务，拥有超过25000名全球客户。美世顾问帮助客户***限度的提高其员工健康、福利和退休计划的绩效，并在管理成本的同时优化劳动力表现。美世还提供客户化管理、技术和总体福利外包解决方案。美世的投资服务包括全球领先的投资咨询、退休计划的设计和管理以及多管理人的投资管理。美世拥有超过17000名雇员，分布于40多个国家，形成全球网络，确保提供给客户整合的全球解决方案，满足其希望建立全球策略和程序的愿望，同时允许灵活性，以适应当地文化、法律和监管要求。我们在当地的专业人士也可以为中型企业服务并解决具体国家的问题和机遇。该公司是Marsh & McLennan Companies, Inc的全资子公司，后者已在纽约、芝加哥和伦敦的证券交易所上市，股票代码：MMC。

美世于1995年进入中国，目前在北京、上海、广州、深圳、南京、大连、香港和台湾设有8家分支机构，咨询顾问超过350人。美世的顾问具备超过10年的在华咨询经验，在中国拥有超过3,000多家大型客户。美世通过与国有、民营及上市企业广泛的合作，在业内积累了极高的声誉。
Mercer is the global leader for trusted HR and related financial advice, products and services. In our work with clients, we make a positive impact on the world every day. We do this by enhancing the financial and retirement security, health, productivity and employment relationships of the global workforce.

Mercer has more than 15,000 employees serving clients in over 180 cities and 41 countries and territories worldwide.

As a wholly owned subsidiary of Marsh & McLennan Companies, Inc., we can also provide access to the complementary services of our sibling companies, Marsh, Kroll, Guy Carpenter and Oliver Wyman.
Please apply by confidential email to careers.sh@mercer.com, attention to the Human Resources Manager with full resume.