北京 [切换城市] 北京招聘北京客服及技术支持招聘北京客服专员/助理(非技术)招聘

英文客户服务专员

瑞科网信(北京)科技有限公司

  • 公司规模:150-500人
  • 公司性质:外资(欧美)
  • 公司行业:计算机软件

职位信息

  • 发布日期:2015-03-04
  • 工作地点:北京-海淀区
  • 招聘人数:2
  • 职位月薪:面议
  • 职位类别:客服专员/助理(非技术)  咨询热线/呼叫中心服务人员

职位描述

岗位职责:
1. 负责受理海外客户(全球客户,以欧美、中东、亚太为主)的咨询,跟进case,及时帮助客户解决问题并给予客户反馈;
2. 收集国内及海外客户需求和意见,向部门内部提供优化产品及服务的建议;
3. 对部门内部及外部业务进行有效支持,确保支付业务正常运营;
4. 完成上级安排的其他工作。

任职资格:
1. 本科以上学历,英语专业优先
2. 具备客户服务意识,学习能力强,具备良好的沟通能力和协调能力,责任心强,工作耐心细致;
3. 熟练使用Office办公软件;
4. 需英语专业八级(英语水平特别优秀者可不做硬性要求)。

公司介绍

A10 Networks is a technology leader in Web Application Delivery solutions, delivering innovation to the networking and security technology markets. Our flagship AX Series is a new generation server load balancer that speeds up Web application performance, and makes the end user experience faster. The AX Series is deployed in numerous verticals including customers in the service provider, web portal, financial, education, manufacturing and technology markets. A10 Networks is ranked among the fastest growing companies in America and was named one of the Top 10 Small Work Places in the San Francisco Bay Area in 2010. A10 Networks is seeking talented, and highly self motivated people who enjoy working in a dynamic and fast paced environment.
1. Your resume (both in Chinese and English)
2. The position you apply in the e-mail subject (do not send attachment)
3. Salary requirement(before tax)

联系方式