北京招聘

Red Hat's Global Support Services team is seeking an experienced support engineer to be a Technical Account Manager for our enterprise customers. Unlike most software companies, we don't sell software licenses or pay-per-incident support. At Red Hat, customer support includes far more than just “break-fix” solutions. Customers get industry-leading resources that enable their technical environments to run efficiently, so they can focus on growing their businesses. Technical account management is a premium support offering that builds, maintains, and grows long-lasting loyalty between Red Hat and our customers. As a Technical Account Manager, you'll provide personalized, proactive support and guidance, cultivating meaningful relationships with our customers as you seek to understand their IT infrastructures, internal processes, and business needs. You will tailor support for each customer's environment, facilitate collaboration with their other vendors, and advocate on their behalf. At the same time, you'll work closely with our Engineering, Research and Development, Product Management, and Global Support teams to debug, test, and resolve issues

Primary Job Responsibilities
Perform technical reviews and share knowledge to proactively identify and prevent issues
Understand and support our customers' technical infrastructure, hardware, and products
Perform initial or secondary investigations and respond to online and phone support requests
Deliver key portfolio updates and help our customers successfully implement product upgrades
Manage customer cases, maintaining clear and concise case documentation
Build a sense of trust with customers and serve as their advocate within Red Hat
Travel, as necessary, to visit customers

Required skills
5+ years of Linux or UNIX system administration experience
Bachelor's degree in a technology-related discipline is preferred
Experience in a support, development, engineering, or quality assurance organization
Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support
Technical knowledge of Linux filesystems and the Linux kernel
Hands-on experience with a variety of hardware vendors
Experience with enterprise-class applications like Oracle, Veritas, and SAP
Excellent verbal and written English communication skills; experience with training or presentation delivery is a plus
Must have Chinese citizenship or the right to work in China
Red Hat Certified Engineer (RHCE) is preferred

It's rewarding to work at a well-established, mission-driven company. You get the freedom, autonomy, and responsibility to impact a company that is changing the technology industry. With FY2011 revenues of almost U.S. $1 billion, Red Hat is the world's leading provider of open source solutions. Our mission is to be the catalyst in communities of customers, contributors, and partners creating better technology the open source way. We strive to make freedom, flexibility, and open source the building blocks of our enterprise technology stack. And we passionately pursue our vision of a better future, based on open standards and interoperability. Red Hat is the place to take chances. Good work earns respect, and people dream big and act boldly as they extend the reach of open source. The basis of this freedom is as solid as our success. Our history of 38 consecutive quarters of growth* are a good foundation for making a difference. And we need talented, smart, and passionate people to make this happen. So, what's in it for you? The ability to have an impact and change the world. What more could you want? Come prepared to lead the way。