Service Coordinator 英文服务协调专员
上海赫兹国际租车咨询有限责任公司
- 公司规模：50-150人
- 公司性质：外资(欧美)
- 公司行业：生活服务
职位信息
- 发布日期：2015-04-12
- 工作地点：上海-长宁区
- 招聘人数：若干
- 学历要求：大专
- 语言要求：英语精通
英语精通 - 职位月薪：面议
- 职位类别：咨询热线/呼叫中心服务人员 投诉专员
职位描述
Purpose and responsibility of the position:
Provide support for business service operation, care extra on key account. Join customer care by doing coordinate service, provide urgent service issue to minimize complaint, ensure service fluency & service level.
为满足公司大客户需求，对业务提供协助支持。维护客户关系,协调突发状况，避免投诉。
Specific duty of the position:
service coordinating
实时协调服务
Handle reservation and related requests by phone call and email follow service standard and policy.
根据岗位要求和服务标准接听受理国内国际客户咨询和预定电话
System input and follow up.
完成订单信息的系统录入，跟踪监控订单的完成状态。
others by leaders.
上级安排的其他工作
Learning opportunities in the position:
A full understanding of the CAR rental operation, voice of customer and business. Assist or supervise internal audit or quality control for reservation, operation, vender management, to ensure SLA accomplishment and monitor the overall corrective action status.
协助预订部、运营、供应商管理做督促支持和内部监控。确保SLA及公司其他制度的达成水平。
Essential:
college degree or above
专科学历或以上
Strong presentation skills along with excellent verbal and written communication skills in both Chinese & English
具备英文和中文的口语及书面交流能力
Could work Independent and Initiative, Learning behavior and organized working habit.
工作有独立性和主动性，具备有调理的工作习惯。
Ability for flexible solve urgent issues.
具备灵活解决紧急事件的能力
Has passion for improving continuously- likes challenging status quo
能接受有压力的工作环境
Preferred:
Basic Knowledge of auto vehicle, customer care and internal quality control experience is preferred.
对汽车行业有了解，有客服或内控经验优先.
The ideal candidate:
self motivated and can work independently
有自主独立的工作能力和意识
a good communicator
有良好的沟通能力
Can establish relationship with colleagues and stakeholders
有能力与同事和外部相关人员建立合作关系。
Feet on the ground.
踏实，愿意从基础做起。
注：该岗位由于服务对象的时差原因，最晚工作时间会在凌晨1:30，最早上班会在凌晨5:00，根据排班来。请求职者知晓。
Provide support for business service operation, care extra on key account. Join customer care by doing coordinate service, provide urgent service issue to minimize complaint, ensure service fluency & service level.
为满足公司大客户需求，对业务提供协助支持。维护客户关系,协调突发状况，避免投诉。
Specific duty of the position:
service coordinating
实时协调服务
Handle reservation and related requests by phone call and email follow service standard and policy.
根据岗位要求和服务标准接听受理国内国际客户咨询和预定电话
System input and follow up.
完成订单信息的系统录入，跟踪监控订单的完成状态。
others by leaders.
上级安排的其他工作
Learning opportunities in the position:
A full understanding of the CAR rental operation, voice of customer and business. Assist or supervise internal audit or quality control for reservation, operation, vender management, to ensure SLA accomplishment and monitor the overall corrective action status.
协助预订部、运营、供应商管理做督促支持和内部监控。确保SLA及公司其他制度的达成水平。
Essential:
college degree or above
专科学历或以上
Strong presentation skills along with excellent verbal and written communication skills in both Chinese & English
具备英文和中文的口语及书面交流能力
Could work Independent and Initiative, Learning behavior and organized working habit.
工作有独立性和主动性，具备有调理的工作习惯。
Ability for flexible solve urgent issues.
具备灵活解决紧急事件的能力
Has passion for improving continuously- likes challenging status quo
能接受有压力的工作环境
Preferred:
Basic Knowledge of auto vehicle, customer care and internal quality control experience is preferred.
对汽车行业有了解，有客服或内控经验优先.
The ideal candidate:
self motivated and can work independently
有自主独立的工作能力和意识
a good communicator
有良好的沟通能力
Can establish relationship with colleagues and stakeholders
有能力与同事和外部相关人员建立合作关系。
Feet on the ground.
踏实，愿意从基础做起。
注：该岗位由于服务对象的时差原因，最晚工作时间会在凌晨1:30，最早上班会在凌晨5:00，根据排班来。请求职者知晓。
公司介绍
Hertz Corporation,one of the world's largest general use car rental company operating from over 8,100 corporate locations in 147 countries, is actively expanding its business scope in China.We are seeking a highly qualified and enthusiastic candidate to undertake the position of Manager, Chauffeur Service Operations.
赫兹，全球最大的汽车租赁公司之一，分布在147个国家8100个租赁点，现在正在积极地把其业务范围扩大至中国。我们正在寻求热情而具备高素质的人员担任带驾营运部经理职位。
Interested candidates are strongly encouraged to forward their detailed resume in Chinese/English to us no later than 20th Dec,2008.Applications will be treated in strict confidence.
JOIN US AND BECOME PART OF A WORLD-CLASS COMPANY IN TOTAL MOBILITY SOLUTIONS
赫兹，全球最大的汽车租赁公司之一，分布在147个国家8100个租赁点，现在正在积极地把其业务范围扩大至中国。我们正在寻求热情而具备高素质的人员担任带驾营运部经理职位。
Interested candidates are strongly encouraged to forward their detailed resume in Chinese/English to us no later than 20th Dec,2008.Applications will be treated in strict confidence.
JOIN US AND BECOME PART OF A WORLD-CLASS COMPANY IN TOTAL MOBILITY SOLUTIONS