北京招聘

工作职责：

1. 管理售后服务部日常工作，对客户服务人员的工作进行监督及考评；
2. 改进服务质量，提高最终用户满意度；
3. 处理、解决售后服务中的客户纠纷，对重大突发事件及时上报经理并协助处理；
4. 分析、整理售后服务反馈的客户资料、市场信息；
5. 具备良好的技术背景,能快速诊断修复客户空调设备设施系统故障，处理突发事件，确保设备设施按时按质运行；
6. 服务意识强, .经常联系客户，了解运作问题。确保客户了解项目服务原理和显著问题，推荐系统改进方案；
7. 提供客户系统操作培训，协调公司、客户和供应商之间的关系；
8. 协助售后服务经理安排相关培训，提高员工专业知识。

任职要求：

1. 暖通、制冷、热能与动力工程、空调、机械类专业，大专或以上学历；
2. 六年以上机房空调或中央空调设备售后服务管理经验；
3. 有良好的沟通与协调能力，应变能力，较强的服务意识和责任心；
4. 了解相关行业市场状况、售后服务制度及业务流程、售后服务领域经营指标等；

Shanghai XieCheng Consultancy Co., Ltd. was established in July 2000 as one of the earliest professional personnel service agency in the city of Shanghai, which focuses on talent recruitment and executive search.

In November of 2002, XieCheng was granted the business license by Shanghai Municipal Government which made the company one of 202 licensees so far in Shanghai. All the relative business in executive searching, contingency selection and information consulting are legitimate and protected by law.

We have accumulated rich experience and knowledge during the process of cooperating with international companies and extensive human resource networks, which enable us to recommend the most qualified candidates to our clients.

Key Focus:

Automotive Parts
Mechanical
Electronics & Electric
Energy Industry
Aerospace
Pharma.
FMCG