北京招聘

Position Title: Operations Gatekeeper
Department: Partner & Field Operation Group - Asia Pacific Operations Center (APOC)
Reports to: To be determined
Date Prepared: April, 2012


Purpose:

To support landing Office 365 and Azure in China, we are looking to hire 2 individuals to support the Operations controls and compliance function. These 2 individuals will be expected to ensure appropriate approvals are in place for the transactions that will be managed via our Operating Entity. These 2 resources will also be required to conduct post transaction audits to ensure transactions are processed as per approved by Microsoft. We are implementing a phased approach to automation and will require these 2 individuals to support Manual processes at launch. Apart from the above daily tasks, we’d also expect process improvements to be proposed by these individuals as well as manage daily queries/escalations by the subsidiary or the Operating Entity.


Responsibilities:

Executesales process gate-keeping function in support of landing Office 365 & Azure in China.
Ensure right level of approval on customer agreement/order and hand over/track agreement package
Manage queries and escalations by MS Account/Licensing teams
Manage Reconciliation process by designing process of processed agreement/orders
Support manual processes in-lieu of automation delays
Review process and highlight improvements


Qualifications Should Include:
Minimum 5 years business experience in business operations or customer service
BA/BS or equivalent required
Strong background in business operations and customer service
Fair knowledge of the Microsoft product line (include retail and volume licensing products/programs) and the ability to leverage these products to get the job done.
Outstanding oral and written communication skills (both English and Mandarin); very good presentation experience and interpersonal skills.
Comfortable with working with cross groups
General knowledge of international business and a high degree of cultural awareness and sensitivity required.
Must be highly self-motivated, meticulous, articulate and independent.
·Ability to work under stress in a fast-paced working environment
·Positive attitude, good team player, willing to learn and take on initiative
·Knowledge of MS Office; Word, Excel, PowerPoint and SharePoint preferred.

（一） 工作地点：望京
（二） 用工形式：此职位采用第三方用工形式，与FESCO签订劳动合同。
（三） 若有意向，请将个人简历发送至邮箱：wu.ting.ting@fesco.com.cn

北京外企人力资源服务有限公司（简称FESCO）是中国第一家专业化人力资源服务公司，拥有30多年行业经验以及完备的服务资质。
FESCO在北京设有11家办事服务机构，在全国建立了60余家投资公司及分公司。作为中国人力资源服务行业的领跑者，FESCO目
前服务于来自上百个国家和地区的万余家客户以及在这些机构中工作的近60万名中外雇员。在华投资的世界500强企业中90％以上
选择了FESCO的服务。