北京招聘

Responsibilities:
? Communicate with customers via telephone or written correspondence regarding technically complex escalated problems identified in Company software products. Manage relationships with those customers until the issue is resolved. These problems may not only be technically challenging but politically charged situations requiring the highest level of customer service.
? Key technical interface to 3rd level engineering and product development for the resolution of high impact or pervasive issues.
? Develop and deliver technical training to other engineers.
? Write complex technical articles and sample code for the knowledge base.
? Assist with selection of new team members.
? Work jointly with 3rd level engineering to isolate code level bugs and suggest code changes and bug fixes.
? Develop complex workarounds using various scripting languages or as needed to get the customer “back up” quickly.
? Participation in a 24x7 on call rotation is required.


Qualifications:
? A minimum of 3 year of Systems Administration experience in a Linux environment
? Solid knowledge of the latest Server, Storage & Networking technologies and communication Protocols
? A strong understanding of Linux/Unix (LVM, NFS, Open iSCSI, Iptables, Cron, udev, building drivers/modules from sources)
? A strong understanding of virtualization concept (XenServer, KVM, OpenStack, VMware, VirtualBox)
? Experience with NAS/SAN technologies and protocols (iscsi, fibre channel, nfs, cifs)
? Various scripting languages (Shell, Python, Perl, etc.)
? Intermediate understanding of MYSQL
? A strong understanding of networking
? IP addressing and subneting, NAT concept, VLANs, Routing and Switching fundamentals, The TCP/IP and OSI models, LAN/WAN technologies
? Basic knowledge of Windows Operating System
? A basic to intermediate understanding of Windows 2003/2008 server
? Cisco CCNA a Plus. RHCE certification desirable.
? Great personality and communication skills.
? Ability to work Co-operatively as a team player
? Strong attention to detail and ability to learn and develop
? Strong troubleshooting methodologies
? Have a positive customer service attitude. Must be willing to travel.

Technical Skills:
? Solid knowledge of the latest Server, Storage & Networking technologies and communication Protocols
? Various scripting languages (Shell, Python, Perl, etc.)
? A strong understanding of networking (especially VLANs, basic to intermediate routing/switching)
? A strong understanding of Linux/Unix (boot process, iptables, cron, udev, nfs, etc.).
? Basic to intermediate knowledge of Microsoft Windows.
? Experience with NAS/SAN technologies and protocols (iscsi, fibre channel, nfs, cifs)
? A strong understanding of virtualization (XenServer, KVM, OpenStack, VirtualBox)

Position Summary:
Responsible for the review and qualification of support calls submitted for escalation by Company Support Representatives worldwide. Maintain the flow of communication between Customers and Engineering throughout the issue resolution process. Responsible for conducting a complete analysis, reproducing the issues and recommending workarounds. Provides 1st line analysis of network traces, debug files and reproduction of technical incidents.

if you interest in this position, pls send your CV both in English and Chinese with photo to: chairconsultant@gmail.com

Chair Enterprise Consultants Co., Ltd. is one of the top management consulting and is a provider of mid- to senior-level executives and professional search and selection consulting services in the field of Electrical, FMCG, Chemical and Pharmaceutical industries in Great China (Including Hong Kong). We have carried out successful executive search assignments in a wide range of disciplines for our multinational clients and candidates; we genuinely respect their needs and their aspirations.

Currently, on behalf of a number of reputable international companies, we are now to seek for candidates to fill following vacancies. If you are interest in this opportunity, please forward your resume together with a recent photo and the expected salary by email.

e-mail address: resume@chair-cec.com