零件管理 Parts Advisor
拓速乐汽车销售（北京）有限公司
- 公司规模：少于50人
- 公司性质：外资(欧美)
- 公司行业：汽车及零配件
职位信息
- 发布日期：2014-08-18
- 工作地点：深圳-龙华新区
- 招聘人数：若干
- 工作经验：3-4年
- 学历要求：大专
- 职位月薪：面议
- 职位类别：其他
职位描述
基本要求：
1.了解有关维修和汽车维修基本的汽车技术。掌握在车辆的保养和维修所使用的工具和材料的方法，技术，部件
2.学位或从大学汽车技术项目获得的认证证书
3.经销商的汽车服务经验者优先。在汽车行业1-3年经验， 2-5年材料服务和分销经验
4.熟悉DMS系统， SAP 和微软Office套件
5.有能力建立和维护与联络工作关系网，包括公众合作的工作关系
The Role
Tesla Motors is looking for an experienced Parts Advisor to work on one of the most progressive vehicle brands in the world. This position requires a significant amount of customer interaction, so the ideal candidate will not only possess the customer
service acumen, but also the ability to provide a basic level of technical support service. This position is located at our Los Angeles Service Center however the role will require travel as needed and directed by management. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.
Responsibilities
1. Answer phone calls, emails and drive-ins to address any customer concern with the highest level of response and attention.
2. Return missed phone calls and emails promptly – 5 minutes or less.
3. Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service.
4. Accurately record parts transactions and data into Dealer Management System – attention to detail critical.
5. Conduct Transactions w/ systems; walk customer through order and provide summary.
6. Escalate any issues that need to be addressed to correct any inbound packaging issues from our internal and external suppliers.
7. Maintain records of time, expenses and materials.
8. Communicate estimated parts ship and arrival time, including regular updates.
9. Follow up with customer on parts order and ensure complete satisfaction with the order.Perform other related duties as assigned.
10.Help maintain cleanliness of service center.
11.Effectively handle multiple priorities, organize workload, and meet deadlines.
12.Pick up and deliver parts using full size van and 20ft trailer.
Requirements
1.Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles.
2.Understand in basic automotive techniques related to repair and servicing of automobiles.
3.Automotive equipment and servicing methods.
4.Dealer Business Process and Best Practice
5.DMS Systems, SAP, MS Office Suite.
6.1-3 yrs experience in the automotive industry, 2-5 years material service and distribution experience.
7.Excellent oral and written communication skills as well as the ability to follow instructions required.
8.Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public.
9.Maintain and perform top level professional integrity and appearance as a parts advisor.
10.ASE Certification a plus.
11. Degree or Certificate from a University program in Automotive Technology a plus.
12. Dealer automotive service experience a plus.
13. Exceptional communications skills, both spoken and written in English and Chinese.
1.了解有关维修和汽车维修基本的汽车技术。掌握在车辆的保养和维修所使用的工具和材料的方法，技术，部件
2.学位或从大学汽车技术项目获得的认证证书
3.经销商的汽车服务经验者优先。在汽车行业1-3年经验， 2-5年材料服务和分销经验
4.熟悉DMS系统， SAP 和微软Office套件
5.有能力建立和维护与联络工作关系网，包括公众合作的工作关系
The Role
Tesla Motors is looking for an experienced Parts Advisor to work on one of the most progressive vehicle brands in the world. This position requires a significant amount of customer interaction, so the ideal candidate will not only possess the customer
service acumen, but also the ability to provide a basic level of technical support service. This position is located at our Los Angeles Service Center however the role will require travel as needed and directed by management. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.
Responsibilities
1. Answer phone calls, emails and drive-ins to address any customer concern with the highest level of response and attention.
2. Return missed phone calls and emails promptly – 5 minutes or less.
3. Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service.
4. Accurately record parts transactions and data into Dealer Management System – attention to detail critical.
5. Conduct Transactions w/ systems; walk customer through order and provide summary.
6. Escalate any issues that need to be addressed to correct any inbound packaging issues from our internal and external suppliers.
7. Maintain records of time, expenses and materials.
8. Communicate estimated parts ship and arrival time, including regular updates.
9. Follow up with customer on parts order and ensure complete satisfaction with the order.Perform other related duties as assigned.
10.Help maintain cleanliness of service center.
11.Effectively handle multiple priorities, organize workload, and meet deadlines.
12.Pick up and deliver parts using full size van and 20ft trailer.
Requirements
1.Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles.
2.Understand in basic automotive techniques related to repair and servicing of automobiles.
3.Automotive equipment and servicing methods.
4.Dealer Business Process and Best Practice
5.DMS Systems, SAP, MS Office Suite.
6.1-3 yrs experience in the automotive industry, 2-5 years material service and distribution experience.
7.Excellent oral and written communication skills as well as the ability to follow instructions required.
8.Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public.
9.Maintain and perform top level professional integrity and appearance as a parts advisor.
10.ASE Certification a plus.
11. Degree or Certificate from a University program in Automotive Technology a plus.
12. Dealer automotive service experience a plus.
13. Exceptional communications skills, both spoken and written in English and Chinese.
公司介绍
Tesla Motors' (NASDAQ: TSLA) goal is to accelerate the world's transition to electric mobility with a full range of increasingly affordable electric cars. California-based Tesla designs and manufactures EVs, as well as EV powertrain components for industry partners. Tesla has delivered over 15,000 electric vehicles to customers in 31 countries.
纯电动汽车制造商 Tesla Motors Inc 成立于2003年，总部位于美国加州硅谷，主要从事纯电动汽车的设计、制造和销售。戴姆勒奔驰和丰田汽车是 Tesla Motors Inc 的股东及战略合作伙伴，Tesla Motors Inc 也向它们提供电动汽车动力系统的研发及代工服务。 2010年6月，Tesla Motors 在纳斯达克上市，代号 TSLA, IPO发行价17.00美元，成为 1956 年福特汽车IPO以来第一家上市的美国汽车制造商，也是目前唯一一家在美国上市的纯电动汽车独立制造商。
Tesla Motors Inc 的创始人伊隆 马斯克(Elon Musk)是硅谷著名的连环创业者，他创建了 PayPal(全球最大的电子支付平台)、SpaceX(私人火箭公司)、Tesla Motors (高端纯电动车公司)、SolarCity(太阳能发电公司)，每次创业都是颠覆传统。Elon 被称为“钢铁侠”的原型。
Tesla Motors Inc 先后推出了双门超级跑车Roadster和四门豪华电动跑车Model S，卓越的性能和极具科幻感的造型赢得了消费者。Model S 被Motor Trend 评为 2013 年度车型，获得美国权威杂志 Consumer Report（消费者报告）罕见的近乎完美的评分 99 分。最近，Model S 在美国高速公路交通安全管理局（NHTSA）最新进行的碰撞测试中，在每个安全类别（包括正前方、侧方以及翻滚碰撞）的测试中均获得五星评级。
Tesla Motors 被誉为汽车行业中的苹果，欢迎各位加入 Tesla Motors，和钢铁侠一起改变世界！
公司的官网在 www.teslamotors.com
纯电动汽车制造商 Tesla Motors Inc 成立于2003年，总部位于美国加州硅谷，主要从事纯电动汽车的设计、制造和销售。戴姆勒奔驰和丰田汽车是 Tesla Motors Inc 的股东及战略合作伙伴，Tesla Motors Inc 也向它们提供电动汽车动力系统的研发及代工服务。 2010年6月，Tesla Motors 在纳斯达克上市，代号 TSLA, IPO发行价17.00美元，成为 1956 年福特汽车IPO以来第一家上市的美国汽车制造商，也是目前唯一一家在美国上市的纯电动汽车独立制造商。
Tesla Motors Inc 的创始人伊隆 马斯克(Elon Musk)是硅谷著名的连环创业者，他创建了 PayPal(全球最大的电子支付平台)、SpaceX(私人火箭公司)、Tesla Motors (高端纯电动车公司)、SolarCity(太阳能发电公司)，每次创业都是颠覆传统。Elon 被称为“钢铁侠”的原型。
Tesla Motors Inc 先后推出了双门超级跑车Roadster和四门豪华电动跑车Model S，卓越的性能和极具科幻感的造型赢得了消费者。Model S 被Motor Trend 评为 2013 年度车型，获得美国权威杂志 Consumer Report（消费者报告）罕见的近乎完美的评分 99 分。最近，Model S 在美国高速公路交通安全管理局（NHTSA）最新进行的碰撞测试中，在每个安全类别（包括正前方、侧方以及翻滚碰撞）的测试中均获得五星评级。
Tesla Motors 被誉为汽车行业中的苹果，欢迎各位加入 Tesla Motors，和钢铁侠一起改变世界！
公司的官网在 www.teslamotors.com