北京招聘

Tesla Motors is looking for experienced Service Center Manager to work on one of the most progressive vehicles in the world. We are seeking professional customer service experience and excellent verbal and written communication skills. If you are interested in contributing to an amazing customer experience, we want you leading our service team in Beijing. We are looking for a self-motivated team player with a positive attitude! We seek an individual who values customer satisfaction and has a proven track record. The service center manager is a key contributor in the Tesla experience. The Service Center Manager will be the communication bridge to both our customers and sales and delivery teams.


Responsibilities:
· Manages the shop teams, parts operations and scheduling
· Manages Service Writing, counsel and cash management
· Manages warranty and cost savings
· Maintains records of time, materials and work performed
· Ensures compliance to relevant rules and regulations
· Works with Sales to ensure smooth deliveries of new vehicles
· Perform other related duties as assigned

Requirements:
· 3 - 5 years of Service Management experience at a Franchised Dealer
· 2- 5 years of Service Writing experience.
· BS degree or equivalent experience
· Hybrid Experience a Bonus
· Factory Trained Master Status/OEM Training
· Valid driver’s license and insurance required
· Good verbal English capabilities
· Fluent in written and verbal Chinese (Mandarin and/or Cantonese)
· Occasional travel may be required

Knowledge, Skills, and Abilities:

· Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles including testing, diagnosis, HVAC service, hydraulic, brakes, testing and repair of electronic systems and modules.
· Knowledge of operation and maintenance of a wide variety of hand and power tools, shop tools, test equipment.
· Knowledge of automotive equipment and servicing methods
· Knowledge of extensive skill and experience using scan tools, following diagnostics and operating scopes/DVOM equipment
· Knowledge of chemicals and lubricants used in automotive servicing
· Ability to follow oral and written instructions
· Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public.
· Ability to perform daily record keeping and reporting
· Ability to effectively handle multiple priorities, organize workload, and meet deadlines
· Ability to work in a team-based environment and achieve common goals
· Ability to maintain and perform top level professional integrity and appearance as an automotive technician.