北京招聘

To provide customer oriented medical information service on products and target therapeutic areas, to both external & internal customers, within company policies and local regulations, to enhance the company`s image in the scientific community.
1) Routine hotline management：
2) Classify the categories of inquiries from internal & external customers and response appropriately or escalate to relevant internal experts if needed, record accordingly. Report AE or product complaints to relevant dept. in comply with corporate SOPs and local regulation.
3) Maintain and update Hotline FAQ documents:
4) Identify new FAQs or continue to update FAQs based on incoming inquiries, prepare scientific, accurate and latest answers, get review and approval of FAQs from medical dept.
5) Medical information mailbox management:
6) Make sure all the corresponding cases transferred to vendor, quality check on its literature service. Handle with CHC enquiries and full-article search from external & internal customers. Maintain all the enquiry records and implement quarterly vendor payment.
7) Optimize medical hotline operation procedure and deliver medical intelligence service under the guidance of supervisor, including but not limited to improvement on cross-function cooperation, deliver of enquiry analysis report.

Requirement:
1) Doctor in Medicine, Pharmacology
2) Working experience in multinational pharmaceutical industry for 1-2 years, medical department preferred.
3) Good customer services skills in a customer-focused environment, like communication skills, including listening and questioning skills.

Email: juneyum@126.com

We are a boutique staff selection firm specialized in automotive, electrical/electronics, chemical, mechanical, engineering sectors. Our consultants and researchers all possess active track record in the staff selection business. We have continuously and successfully served multinational and sizeable local enterprises for their recruitment needs.
 
Our market positioning is clear that we are good at identifying middle level management and professional staff. We believe that a strong middle level is the key of business sustainability and development for all companies. Our years of experience in the staff selection industry give us thorough understanding on how to match the needs of employers and the advantages of candidates. We provide “no-frills” while focused services that is time and cost effective to both employers and ourselves.
 
We are in association with Recruit Holdings; a Hong Kong listed company that operates ***************, a leading recruitment portal in Shanghai. The shared resources enable us to access to a broader spectrum of candidates.