北京 [切换城市] 北京招聘北京客服及技术支持招聘北京客服专员/助理(非技术)招聘

500强美资化工公司 招聘客服专员 CSR

科锐国际人力资源(北京)有限公司上海分公司

  • 公司规模:10000人以上
  • 公司性质:外资(非欧美)
  • 公司行业:专业服务(咨询、人力资源、财会)

职位信息

  • 发布日期:2015-04-16
  • 工作地点:上海-浦东新区
  • 招聘人数:1
  • 工作经验:3-4年
  • 学历要求:本科
  • 职位月薪:面议
  • 职位类别:客服专员/助理(非技术)  其他

职位描述

RESPONSIBILITIES / ACCOUNTABILITIES:

  • Process and manage customers' orders in compliance with order fulfillment process guidelines, function's performance standard and business rules;
  • Track order status of overall order process with highlights in shipment/delivery of the right products, and documents follow up for smooth the delivery of cargo to customers, indentify the late shipment
  • Handle incoming enquiries as appropriate in a timely and responsive manner;
  • Problem solving at each stage of pre-order entry, order entry, post order entry and coordination of supply chain activities;
  • Develop & maintain a strong working relationship with relevant functional groups within the company and most important with customers, through excellent communication skills;
  • Act as backup to other CSR on order handling;
  • Responsible to check the master data includes sold-to/ ship-to , material , price and report the error to the master team
  • Responsible for sample handling upon manager's assignments

REQUIREMENTS:

  • University Degree or above in international trading, logistics, supply chain management, business management, etc. is preferred;
  • Have minimum experience equivalent to 2 years on multinational company in supply chain function
  • Applicants who have experience in chemical company and know SAP usage are a big plus.
  • Good analysis skills, be good at Microsoft Office Excel, Word, etc.
  • Have basic knowledge on supply chain.
  • Fluent in English (verbal and written)

公司介绍

科锐

联系方式

  • Email:jennyli@careerintlinc.com