500强美资化工公司 招聘客服专员 CSR
科锐国际人力资源(北京)有限公司上海分公司
- 公司规模:10000人以上
- 公司性质:外资(非欧美)
- 公司行业:专业服务(咨询、人力资源、财会)
职位信息
- 发布日期:2015-04-16
- 工作地点:上海-浦东新区
- 招聘人数:1
- 工作经验:3-4年
- 学历要求:本科
- 职位月薪:面议
- 职位类别:客服专员/助理(非技术) 其他
职位描述
RESPONSIBILITIES / ACCOUNTABILITIES:
- Process and manage customers' orders in compliance with order fulfillment process guidelines, function's performance standard and business rules;
- Track order status of overall order process with highlights in shipment/delivery of the right products, and documents follow up for smooth the delivery of cargo to customers, indentify the late shipment
- Handle incoming enquiries as appropriate in a timely and responsive manner;
- Problem solving at each stage of pre-order entry, order entry, post order entry and coordination of supply chain activities;
- Develop & maintain a strong working relationship with relevant functional groups within the company and most important with customers, through excellent communication skills;
- Act as backup to other CSR on order handling;
- Responsible to check the master data includes sold-to/ ship-to , material , price and report the error to the master team
- Responsible for sample handling upon manager's assignments
REQUIREMENTS:
- University Degree or above in international trading, logistics, supply chain management, business management, etc. is preferred;
- Have minimum experience equivalent to 2 years on multinational company in supply chain function
- Applicants who have experience in chemical company and know SAP usage are a big plus.
- Good analysis skills, be good at Microsoft Office Excel, Word, etc.
- Have basic knowledge on supply chain.
- Fluent in English (verbal and written)
公司介绍
科锐
联系方式
- Email:jennyli@careerintlinc.com