Linux技术支持工程师（韩语 Korean）(职位编号：BJ-TS-001)
北京网杰无界管理咨询有限公司
- 公司规模：少于50人
- 公司行业：专业服务(咨询、人力资源、财会) 计算机软件
职位信息
- 发布日期：2012-08-17
- 工作地点：北京-海淀区
- 招聘人数：1
- 工作经验：三年以上
- 学历要求：本科
- 语言要求：韩语/朝鲜语熟练
英语熟练 - 职位类别：技术支持/维护工程师 软件工程师
职位描述
Job Summary
Technical Support Engineer to support Korea customers.
As a Technical Support Engineer, you will have the opportunity to work with leading open source developers to create new solutions and customer offerings. You will also find a wide range opportunities to be involved in global cross-functional projects with our sales, engineering, and training teams. You will find yourself at the center of new developments and the latest technologie
Primary Responsibilities:
* Act as the direct contact for customer inquiries from all locations and across all product lines via online Customer Portal and phone.
* Analyze problems with non-functioning software to identify problem areas and recommend corrective actions and resolutions to customers.
* Use professional concepts and apply company policies and procedures to resolve a variety of issues.
* Collaborate with global support engineers and software maintenance engineers to resolve customer issues. Document and share diagnostic steps and problem resolutions with GSS team.
* Work with Technical Support Engineers in other regions on global projects and assignments.
* Deliver an exceptional customer service experience.
* May be required to be on call and perform night and/or weekend shift duties on a rotational schedule.
Job Requirements
* Ability to communicate clearly and concisely to all clients with various levels of technical experience.
* Good understanding of Linux/Unix
* Strong English language skills (written and oral). Fluent in Korean (written and oral).
* 3+ years system administration or technical support experience on Linux/Unix
* Demonstrated understanding of OS internals, Installation, Configuration, Scripting (Bash/Perl), Networking, Security/firewalls, Web Server and kernels.
* Understanding of programming language (C, Python, Java, etc) and system programming experience.
* Experience with enterprise storage solutions (SAN, NAS and Clustering) or Virtualization.
* Degree in Computer Science or other scientific/technical field.
* Ability to learn on the fly.
Technical Support Engineer to support Korea customers.
As a Technical Support Engineer, you will have the opportunity to work with leading open source developers to create new solutions and customer offerings. You will also find a wide range opportunities to be involved in global cross-functional projects with our sales, engineering, and training teams. You will find yourself at the center of new developments and the latest technologie
Primary Responsibilities:
* Act as the direct contact for customer inquiries from all locations and across all product lines via online Customer Portal and phone.
* Analyze problems with non-functioning software to identify problem areas and recommend corrective actions and resolutions to customers.
* Use professional concepts and apply company policies and procedures to resolve a variety of issues.
* Collaborate with global support engineers and software maintenance engineers to resolve customer issues. Document and share diagnostic steps and problem resolutions with GSS team.
* Work with Technical Support Engineers in other regions on global projects and assignments.
* Deliver an exceptional customer service experience.
* May be required to be on call and perform night and/or weekend shift duties on a rotational schedule.
Job Requirements
* Ability to communicate clearly and concisely to all clients with various levels of technical experience.
* Good understanding of Linux/Unix
* Strong English language skills (written and oral). Fluent in Korean (written and oral).
* 3+ years system administration or technical support experience on Linux/Unix
* Demonstrated understanding of OS internals, Installation, Configuration, Scripting (Bash/Perl), Networking, Security/firewalls, Web Server and kernels.
* Understanding of programming language (C, Python, Java, etc) and system programming experience.
* Experience with enterprise storage solutions (SAN, NAS and Clustering) or Virtualization.
* Degree in Computer Science or other scientific/technical field.
* Ability to learn on the fly.
公司介绍
网罗英杰，共创卓越
网杰咨询专注于IT互联网和相关行业的管理技术服务。
网杰咨询专注于IT互联网和相关行业的管理技术服务。
联系方式
- 公司网站：http://www.vjedi.com