Linux技术支持工程师（日语 Japanese）(职位编号：BJ-TS-001)
北京网杰无界管理咨询有限公司
- 公司规模：少于50人
- 公司行业：专业服务(咨询、人力资源、财会) 计算机软件
职位信息
- 发布日期：2013-01-09
- 工作地点：北京-海淀区
- 招聘人数：1
- 工作经验：二年以上
- 学历要求：本科
- 语言要求：日语良好
英语良好 - 职位类别：技术支持/维护工程师 Helpdesk 技术支持
职位描述
Job Summary
-Responsible for answering customers inquiries via Customer Portal and phone.
-Analyze
problems with non-functioning software to identify problem areas and
recommend corrective action and resolution to customers.
-Document and share diagnostic steps and resolution of problems to team.
-Proactively collaborate with all level support engineers on customers' tickets.
-Escalate tickets to Engineering department if appropriate.
-Use professional concepts and apply company policies and procedures to resolve a variety of issues.
-Normally receives general instructions on routine work, detailed instructions on new projects or assignments
Primary Responsibilities
* Act as the direct contact for customer inquiries from all locations and across all product lines via online Customer Portal and phone.
* Analyze problems with non-functioning software to identify problem areas and recommend corrective actions and resolutions to customers.
* Use professional concepts and apply company policies and procedures to resolve a variety of issues.
* Collaborate with global support engineers and software maintenance engineers to resolve customer issues.
* Document and share diagnostic steps and problem resolutions with GSS team.
* Work with Technical Support Engineers in other regions on global projects and assignments.
* Deliver an exceptional customer service experience.
* May be required to be on call and perform night and/or weekend shift duties on a rotational schedule.
Job Requirements
-At least 2 years of system administration or technical support experience on Linux/Unix.
-Well developed writing and reading skills in English and Japanese
-Should be well versed with OS internals, Scripting (Bash/Perl), Networking,Security/firewalls and kernels.
-Experience with enterprise storage solutions like SAN, NAS and Clustering.
-Convey information concisely and clearly to all levels of client.
-Understanding of Operating Systems especially RHEL, programming languages and Software Engineering.
-Degree preferably in a scientific, technical or Computer Science.
-Active participation in LUGs (Linux Unix Groups) and Open Source Projects will be an advantage.
-Responsible for answering customers inquiries via Customer Portal and phone.
-Analyze
problems with non-functioning software to identify problem areas and
recommend corrective action and resolution to customers.
-Document and share diagnostic steps and resolution of problems to team.
-Proactively collaborate with all level support engineers on customers' tickets.
-Escalate tickets to Engineering department if appropriate.
-Use professional concepts and apply company policies and procedures to resolve a variety of issues.
-Normally receives general instructions on routine work, detailed instructions on new projects or assignments
Primary Responsibilities
* Act as the direct contact for customer inquiries from all locations and across all product lines via online Customer Portal and phone.
* Analyze problems with non-functioning software to identify problem areas and recommend corrective actions and resolutions to customers.
* Use professional concepts and apply company policies and procedures to resolve a variety of issues.
* Collaborate with global support engineers and software maintenance engineers to resolve customer issues.
* Document and share diagnostic steps and problem resolutions with GSS team.
* Work with Technical Support Engineers in other regions on global projects and assignments.
* Deliver an exceptional customer service experience.
* May be required to be on call and perform night and/or weekend shift duties on a rotational schedule.
Job Requirements
-At least 2 years of system administration or technical support experience on Linux/Unix.
-Well developed writing and reading skills in English and Japanese
-Should be well versed with OS internals, Scripting (Bash/Perl), Networking,Security/firewalls and kernels.
-Experience with enterprise storage solutions like SAN, NAS and Clustering.
-Convey information concisely and clearly to all levels of client.
-Understanding of Operating Systems especially RHEL, programming languages and Software Engineering.
-Degree preferably in a scientific, technical or Computer Science.
-Active participation in LUGs (Linux Unix Groups) and Open Source Projects will be an advantage.
公司介绍
网罗英杰，共创卓越
网杰咨询专注于IT互联网和相关行业的管理技术服务。
网杰咨询专注于IT互联网和相关行业的管理技术服务。
联系方式
- 公司网站：http://www.vjedi.com