北京招聘

Role:

Seeking Senior JBoss Technical Support Engineers with strong middleware technical skills and customer service skills who will act as the first line of contact fo all customer inquiries.


As a Senior JBoss Technical Support Engineer, you will have the opportunity to work with leading open source developers to create new solutions and customer offerings. You will also find a wide range opportunities to be involved in global cross-functional projects with our sales, engineering, and training teams.

Responsibilities:

Act as the direct contact for customer inquiries from all locations and across all product lines via online Customer Portal and phone regarding JBoss Products.
Analyze problems with non-functioning software to identify problem areas and recommend corrective actions and resolutions to customers.
Use professional concepts and apply company policies and procedures to resolve a variety of issues.
Work on problems of difficult and diverse scope by using good judgment in selecting methods and techniques for obtaining solutions.
Collaborate with senior internal resources and external parties during the problem resolution process and serve as the leader in this task.
Document and share diagnostic steps and problem resolutions with GSS team.
Serve as mentor to junior associates and help junior team members prioritize workload.
Work with all level support engineers in other regions on global projects and assignments.
Deliver an exceptional customer service experience.
May be required to be on call and perform night and/or weekend shift duties on a rotational schedule.


Requirement:

Strong English language skills (written and oral).
Ability to communicate clearly and concisely to all clients with various levels of technical experience.
In-depth knowledge of the JVM.
Experience with RDBMS/Java DB
Prefer experience with and knowledge of one or several JEE/App
Server technologies such as JMS, Web Services, Servlets, JSP, JDBC,Hibernate, Tomcat or Datasources.
Prefer in-depth knowledge of data modeling, database servers and/or SQL.
5+ years of professional experience in application and middleware (Jboss , Weblogic,Websphere, Tomcat, Apache ) with troubleshooting skills.
Proven ability and willingness to learn new open source middleware technologies.
Degree in Computer Science or other scientific/technical field.

网罗英杰，共创卓越
网杰咨询专注于IT互联网和相关行业的管理技术服务。