北京招聘

Job Summary
* Technical Support Engineer to support customers.
* As a Technical Support Engineer, you will have the opportunity to work with leading open source developers to create new solutions and customer offerings.

* You will also find a wide range opportunities to be involved in global cross-functional projects with our sales, engineering, and training teams.

* You will find yourself at the center of new developments and the latest technologies.

Responsibilities:

* Act as the direct contact for customer inquiries from all Hongkong and Cantonese speaking clients and across all product lines via online Customer Portal or phone.

* Analyze problems with non-functioning software to identify problem areas and recommend corrective actions &resolutions to customers.

* Use professional concepts and apply company policies and procedures to resolve a variety of issues.

* Collaborate with global support engineers and software maintenance engineers to resolve customer issues.

* Document and share diagnostic steps and problem resolutions with global service team.

* Work with Technical Support Engineers in other regions on global projects and assignments.

* Deliver an exceptional customer service experience.

May be required to be on call and perform night and/or weekend shift duties on a rotational schedule.

Required Skills & Experience:

* Ability to communicate clearly and concisely to all clients with various levels of technical experience.

* Good understanding of Linux/Unix

* Strong English language skills (written and oral). Fluency in Cantonese is a must.

* 3 years+ system administration or technical support experience on Linux/Unix (RHCE),
or a comparable combination of experience/qualifications.

* Demonstrated understanding of OS internals, Installation, Configuration, Scripting (Bash/Perl), Networking,
Security/firewalls, Web Server and kernels.

* Understanding of programming language (C,Python, Java, etc) and system programming experience.

* Experience with enterprise storage solutions (SAN, NAS and Clustering) or Virtualization.

* Degree in Computer Science or other scientific/technical field.