北京招聘

美国Blackboard是世界领先的教育软件和服务平台供应商，为全球超过70%的高等教育机构提供公有云和私有云服务，满足莘莘学子随时随地个性化的学习需求。
2014年6月，Blackboard在上海建立研发中心。
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Job Responsibilities
1、Be the primary point of support for users in a Blackboard office.
2、Educate and support our Windows & Mac OS X users located locally and around the country
3、Respond to all assigned service desk incidents and change requests in person, phone, email, or IM within established SLAs and manage your queue to resolve or close those items in timely manner.
4、and resolve hardware and software issues
5、Identify and escalate incidents requiring urgent attention
6、Create, delete and maintain user system accounts and passwords in Active Directory, corporate email system, phone system, and related applications and services
7、Configure and provision end-user hardware while maintaining accurate records on inventory in support of the Asset lifecycle for computers, accessories, and telephony.
8、Adhere to our ITIL based processes, log all service desk incidents and requests.


Requirements
1、Customer-focused service orientation, positive attitude.
2、3+ years supporting users in a help desk, customer service environment.
3、Good knowledge of multiplatform environment - desktop operating systems (Mac OS X 10.7 and Windows 7).
4、Excellent oral and written communication skills.
5、Excellent decision-making and problem solving with proven ability to work in a diverse organization.
6、Ability to analyze and document system processes.
7、Reliable and dependable work habits.
8、Computer hardware experience - setup, maintenance, upgrade, troubleshooting (Dell/Apple computers and iOS devices preferred).

Qualifications
1、Bachelor’s Degree preferred and/or equivalent work experience.
2、MS Exchange 2010, Active Directory 2008, Cisco AVVID architecture, and understanding of TCP/IP based network structure, 3、Altiris DS, Symantec Ghost (or Desirable: ITIL v3 Foundations; A+; Net+; Apple Certified Associate and/or Microsoft Certified Professional

地点：浦东新区陆家嘴区域浦东南路588号浦发大厦
（2号线东昌路站一号出口）

Blackboard公司成立于1997年，总部位于美国华盛顿DC，向全球100多个国家的19,000多个机构，包括高等院校、中小学、教育管理机构在网络辅助教学、混合式教学、移动学习、在线教学及教学管理等方面提供优质的解决方案和专业的服务。

作为Blackboard在中国的全资子公司，北京毕博信息技术有限公司从2003年起向中国的教育机构提供先进的教学信息化方案和服务，产品主要包括教学管理平台（Blackboard Learn）、移动学习平台(Blackboard App)、在线课堂（Blackboard Collaborate）等。Blackboard核心产品方案覆盖教学全过程，集课程建设、资源管理、移动学习、社区学习、交流互动、统计测评、在线课堂于一体，满足学生在课堂内外进行自主学习和协作学习的需求。目前中国已有数百家教育机构在使用Blackboard推动教学过程管理、教学改革和教学模式创新，例如北京大学、浙江大学、中山大学、中国科学技术大学等。