北京招聘

Description of Position:

The ETS VDI and Application Packaging Engineer specialize in the creation and maintenance of Standard Operating Environments (SOE) and engineering the packages in MSI / App-V format for unattended delivery / streaming via App-V management server in a locked down / VDI environment. The primary responsibility of the role is to ensure the standardization of desktop environments and applications within the organization.

1 Main Responsibilities of Position:
· Create new SOEs when required
· Perform periodic SOE updates
· Conduct hardware, device drivers and application sociability tests
· Perform application packaging
· Quality assurance through lab testing procedures and user acceptance testing
· Development of procedure and work instruction documents.
· Align with other global key organizations such as Service Desks, Service Delivery and Networking

2 Other responsibilities role will entail:
SOE Management
· Define new SOE support requirements to input to design
· SOE Client Build Maintenance
· SOE configuration management.
· Record keeping

Application Packaging
· Package applications into MSI packages for mass deployment
· Perform application tests on SOEs and desktop management toolset
· Package applications using App-V technology
· Configure virtual application on App-v management server and perform successful streaming testing.
· Troubleshooting issues that may encounter during applications testing
· Record keeping


Knowledge Management
· Supply documented fixes
· Approve documented fixes (SMEs)
· Document all procedure and work instruction documents and share the knowledge with offshore resources

Maintenance
· Monitoring of System log files
· Management of Application log files

3 Problem Resolution
· Resolve all ETS tickets or requests to customer's satisfaction and within their Service Level Agreements (SLA's)
· Respond to established priorities on all problems.
· Maintain ownership through the life of a ticket or request.
· Ensure the timely update of the call record and all necessary fields are documented in a professional manner
· Eliminate repeat problem calls.
· Evaluate and recommend innovative technical solutions to satisfy customer's business requirements.
· Customer Satisfaction
· Ensure that the customer is kept up-to-date with the status of their call
· Be a team player contributing to knowledge and support to other members of the team
· Co-operate professionally and effectively with customers and staff
· Application and Issue analysis based on Application Architecture Perspective


4 Account Knowledge
· Maintain awareness and knowledge of supported account SLAs and License to Support documentation.
· Knowledge of infrastructure
· Analysis Ability for requirements definition

5 Processes
· Adhere to all site Health and Safety, Quality and Security procedures and all operational standards and working practices
· Understand and comply with GIS business processes
· Understand and comply with ETS business processes

6 Technology
· Maintain expertise to effectively and satisfactorily perform role while maintaining complete customer satisfaction.
· Maintain awareness of developments in the information technology industry
· Maintain systems software and hardware documentation and where appropriate asset system information
· Ability to use help desk tools to log/monitor/close client calls

7 Typical Outputs and Deliverables:
· Trouble tickets
· Hardware/Application Sociability Reports
· Problem resolution
· Providing excellent customer service at all times
· Quality and timeliness of deliverable to Service Level Agreements
· Updating of all mandatory fields within incident management toolset.
· Technical recommendations


8 Skills Required for this Position:
Skills would include knowledge of PC hardware, Enterprise Computing System, Application packaging experience, Application virtualization, System Engineering experience, scripting experience, communications skills, management skills, Project Management, etc..
· At least 3 years experience in building and/or maintain SOEs
· Experience in imaging tool such as Norton Ghosts, PowerQuest, etc.
· Experience in unattended OS installation is an added advantage
· Experience in MSI packaging and WISE tool.
· Experienced in windows scripting, batch programming is an added advantage
· Experience in Enterprise Computing such as Banking and Insurance Systems
· Experienced in engineering virtual applications using Microsoft App-V technology
· Experienced in VDI infrastructure such as Citrix XenApp, Citrix XenDesktop and Appsense Configuration /Implementation.
· Strong Leadership and Negotiation Skill
· Good communication skills

2017年4月3日，DXC Technology (DXC)在纽约股票交易所正式上市，股价一直稳稳上升。福布斯将这支股票列为建议买入一类，并称DXC Technology强大的领导力及合并带来的利益将带动股价继续上升。
为什么市场如此看好刚刚诞生的DXC Technology？这家由业内两家实力强劲的IT服务公司组成——HPE企业服务集团（HPE ES）和CSC公司。合并后，双方在不同行业的优势充分融合，解决方案互补，将为客户提供更完整的产品解决方案和服务。
现在的DXC Technology，年营收达250亿美元，全球拥有6,000余企业客户，17万员工，在70个国家或地区拥有37个战略交付中心和91个数据中心，加之其60多年的创新积累，DXC Technology在IT服务领域是当之无愧的巨头。

聚焦行业，创新的解决方案
现在的DXC Technology 致力于通过世界级的行业知识及服务，带领客户完成数字化变革之旅，成为客户最可信赖的转型伙伴。
DXC Technology数字化科技解决方案和服务则聚焦行业，全力协助客户将先进科技快速融入到业务中，转变和开发新的业务运营模式。
目前，DXC Technology广泛服务于保险、医疗保健与生命科学、旅行与交通运输、公共事务部门、能源、银行与资本市场、制造业、消费品与零售、通信、媒体与娱乐、航空与国防等众多行业客户。
DXC Technology将继续以科技创新驱动，以咨询、行业软件及服务、业务流程服务、分析、应用服务、企业及云应用、云、工作负载、平台及ITO、安全和工作场所与移动性等创新型解决方案，整合HPE ES和CSC的资源及创新成果，根据客户偏好匹配服务，从开始即为客户带来透明化。

行业领先的合作伙伴生态
坚实的合作伙伴网络是为客户提供***解决方案的重要基石。DXC Technology与AWS、戴尔、IBM、微软、SAP、甲骨文等250多家世界最知名、先进的科技厂商都建立了良好的伙伴关系，形成了战略性合作伙伴、解决方案合作伙伴、渠道销售合作伙伴和供应/分销合作伙伴四大类交织的强大合作网络，因此能够提供给客户订制行业专属解决方案，降低技术投资风险。
 
DXC Technology通过开发——销售——交付运营模式，确保与合作伙伴制定的解决方案满足核心市场需求，又通过预测并不断满足客户持续变化的需求来销售解决方案，保证符合预算要求。
DXC Technology还着力培养未来领导全球业务的世界级人才，将数字化转型的丰富经验和行业深度专业知识经验慷慨传授给新一代人才，仅2016财年就完成22,000多个认证。

领航的能力
DXC Technology的领导地位已经得到多方位的确认：
ServiceNow部署第一名
赛门铁克（Symantec）GSI 合作伙伴销售额第一名
红帽（RedHat）首要的基础设施第一名
应用及云SI合作伙伴销售额第一名
HDS集成商销售额第一名
甲骨文（Oracle）工程系统支持能力第一名

客户至上，成效卓越
DXC Technology的转型服务具有全球规模和覆盖、科技独立性、领先的下一代服务产品和创新的行业应用与服务等多重市场优势，也已经为客户带来了显著的成效。
例如，通过私有云完成苏黎世保险集团（Zurich Insurance Group）转型，使这家全球保险商的运营更灵活，成本减少30%；
通过整合合作伙伴解决方案，实施救护车人员的数字化记录，改善了丹麦的病患护理服务；
在沙特阿拉伯创建一个移动和定位科技系统，成功管理麦加180万朝圣者的出行安全，改善铁路运输更准时。

DXC Technology的卓越基于其“CLEAR”的核心价值：
Client Focused
坚持以客户为核心：我们的成功源自于对客户的深刻理解，DXC致力于为客户提供卓越的服务和价值。
Leadership
我们始终引领前沿：通过事实展示我们的完整性和论证我们的观点。我们将打造一个基于合作与信任的积极变革的环境。
Execution Excellence
我们坚持追求卓越，精益求精：为客户提供至上的服务、为成为行业领导者而不懈努力。
Aspiration
我们的愿景：无论个人还是集体，我们期望明天会更好！
Results
我们将以结果为导向：积极履行承诺，勇于承担责任。