北京招聘

City:天津市河北区海河东路凤凰商贸广场A区

职位描述
What's your passion? Whether you're into tennis, swimming or karaoke, at IHG we're interested in YOU. At IHG we love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
We always do what we believe is right and have the courage and conviction to put it into practice, even when it might be easier not to. We are honest and straightforward and see our decisions through.We aim to be acknowledged leaders in our industry, so we have built a team of talented people who have a real will to win. We strive for success and value individuals who are always looking for a better way to do things.We want to be the company that understands people’s needs better than anyone else in our industry. This means being sensitive to others, noticing the things that matter and taking responsibility for getting things right. We believe that it’s the knowledge of our people that really brings our brands to life. While other companies may want to impose a rigid, uniform view of the world, we do not. Our global strength comes from celebrating local differences whilst understanding that some things should be kept the same.When we work together we are stronger. We’re at our best when we collaborate to form a powerful, winning team. We listen to each other and combine our expertise to create a strong, focused and trusted group of people.
Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition.Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue.Monitor Front Office, and particularly Guest Relations personnel, to ensure priority members known repeat guests and other VIPs receive special attention and recognition.Promote Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program.Maintain inter-departmental relationships to ensure seamless customer service.Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained.Schedule and regularly conducts routine inspections of areas under his/her control.Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out.Know system recovery procedures.Interpret computer reports.Compile statistics for front office and provide reports relating to that area.Continually check the accuracy of room count.Approve upgrades and special amenities.Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees.Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information.Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information.Maintain all procedures and adheres to them within the ICHG guidelines; in particular with emphasis on hotel credit policy.In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, etc.Prepares efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.Works with Human Resources on manpower planning and management needs.Works with Director of Finance in the preparation and management of the Department’s budget.
职位资格和技能
Required Skills –
•Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
•Good writing skills
•Proficient in the use of Microsoft Office and Front Office System
•Problem solving, reasoning, motivating, organizational and training abilities
•Strong Leadership skills in managing teams
•Ability to manage complex relationships
Qualifications –
•Bachelor’s degree in Hotel Administration, Business Administration or equivalent
Experience –
•3 years of guest service / hotel experience with one year in a management capacity, or an equivalent combination of education and experience.
•Type and level of experience required may vary slightly based on size and complexity of operation

我们的工作不同并且喜好不同，但是我们都同样对生活充满着激情。因此，我们承诺为所有激情澎湃的员工提供“尽炫自我”的空间，将把洲际酒店集团建成一个员工们愿意投身于工作之中的地方，就如同他们乐于将精力、热情和执着专注于他们的喜好那样。

现在就递上你的简历，申请你在洲际的职业生涯！