北京招聘

Job ID 875712
Location China, Beijing
Job Category Operations
Division Cloud and Enterprise Engineering

Global Foundation Services is the team behind the cloud. GFS is responsible for delivering over 200 Microsoft web portals, Live and Online Services around the world including infrastructure, security and compliance, operations, globalization, and manageability. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide. We are looking for a passionate, high energy individual to help deliver the Hosting Services that powers the world’s largest online businesses.

As an On-Site IT/Ops Service Engineer you will be part of the Data Center Solution’s (DCS) Hosting Services Delivery Team. The team consists of highly skilled members who ensure the successful delivery of best-in-class hosting services to Microsoft’s product groups; such as Bing, Azure, Hotmail, O365, and Microsoft’s corporate infrastructures. As a member of this team you will be responsible for implementing standard operating processes and leading teams of Operations Analysts to implement those processes. Additionally, you will audit and monitor the Operations Analysts efficiency against Service Level Agreements (SLA) and customer expectations, helping guide & improve their skill-sets to drive service delivery. You may also be tasked with performing/managing special DC infrastructure projects, contributing to global process development, and/or assisting with service design. You will represent Data Center Solutions during technical escalations occurring in your respective site. Persons in this role will be responsible for the coordination and communication of activity among site teams, management teams, and customers, during challenging & broad high-pressure scenarios.

Roles & Responsibilities
As a Data Center Solutions, IT/Ops Service Engineer, you will have the opportunity to guide a team supporting Microsoft’s key services, such as Bing, Azure, Hotmail, O365, and other Microsoft corporate infrastructures within a Microsoft Production Enterprise Data Center (DC). You will be responsible for providing information technology (IT) services and leadership. This role will primarily support OS, server hardware, and DC infrastructures in enterprise datacenters. You will also provide ancillary support for enterprise class networking and storage infrastructures - all in a 24x7x365 environment.

The IT/Ops Service Engineer will help establish a customer experience strategy while working with the local site Data Center Management team, as well as local Operations, and Critical Environments teams.

Managing the IT Operations team and resources in your site and leveraging a solid understanding of troubleshooting techniques (or technical abilities) will be vital to your success. High levels of professionalism, communication, coordination and customer service principles are essential for the IT/Ops Service Engineer.
IT/Ops Service Engineers will organize and prioritize IT tasks and projects within their data center and globally.

IT/Ops Service Engineers will have the opportunity to grow and share technical expertise via mentoring and training of other Leads and Analysts and guiding less experienced team members. You will be expected to frequently draw on your depth of expereince and expertise to offer solutions to complex problems. Persons in this role may also have the opportunity to contribute to global processes, service design and development. IT/Ops Service Engineers will also be required to take on additional tasks as assigned.

With our mission being: “DCS is Microsoft's DC Provider of Choice” you will work with individuals and teams of various disciplines across the IT and CE services spectrum. Excellent customer service, interpersonal awareness, and communication skills will be pivotal in bringing your technical and leadership abilities to life, while supporting Microsoft’s future success!

Skills & Qualificactions
-Bilingual in both English and Chinese - spoken and written.
-Must be able to both operate as a member of a larger global team while fostering a culture of teamwork for his/her respective local team.
-Requires excellent inter-personal, communication and presentation skills.
-Proven track record of both internal and external vendor management in maintenance based contracts.
-Proven track record in process and procedure development and execution.
-Proven success and experience in recruiting, promoting, training, disciplinary actions, and other basic management functions.
-Demonstrated ability to lead a team to deliver against Company/Group Vision and Strategic Initiatives.
-Lead and provide direction to his/her team specific to delivering services in a dynamic hosting environment.

Experience Required
Certifications and Accreditations
Required - at least one of the three :
- CompTIA Server+ Certification
- or Hardware Certification - HP APS in ProLiant
- or CompTIA A+
Required - at least one of the four
- BS/BA in Computer Science, Math, Telecommunications or equivalent education
- Microsoft MCSA 2003, 2008, or 2012
- 4 in any combination of MCP/MCTS and CompTIA 2003, 2008, 2012 certifications
- 4+ years of experience in Data Center/IT Operations
-CompTIA Network+ and/or CCNA Certifications - Preferred
-ITIL v3 Foundation and/or MOF Certifications - Preferred

Industry Experience & Skills
-2+years of experience in production or pre-production IT environments - Required
-Leadership and effective coordination capability to deliver upon Statements of Work - Required
-Ability to communicate technical and business problems in a non-technical manner - Required
-Strong written, verbal, and interpersonal communication skills - Required
-Ability to coordinate and host conference calls and escalation bridges with internal customers and senior management - Required
-Proficiency with MS Office Applications - Required
-Ability to lift 60+ lbs. above waist level without assistance - Required
-Ability to effectively prioritize and execute tasks in a dynamic and high-pressure environment - Required
-Flexibility to work off-shifts as requested or dictated by the flow of business - Required
-Strong understanding of Ticketing or Workflow Management Systems and Tools - Required
-Strong understanding of Configuration Management Tools and Information - Required
-Experience in vendor management, ability to manage and monitor progress to ensure objectives are achieved for outsourced maintenance and projects. - Required
-Proven ability to balance competing demands for resources and adapt to changing priorities. - Required
-Proven ability to deliver tasks on-time and adherence to deadlines. - Required
-Proven ability to apply clear critical thinking in complex, stressful situations. - Required
-Strong experience managing escalation and emergency issues - Required
-Experience with Critical Electrical/Mechanical Data Center technologies - Preferred
-Familiarity with Project Management principles - Preferred
-Programming or scripting capability with Microsoft technologies (Powershell, Perl, SQL, etc.) - Preferred
-Strong experience with Health and Safety Risk Assessments and Control Measures - Preferred

Microsoft is an equal opportunity employer and supports workforce diversity.
GCR:CN:DEV:EN

　　起步于2005年初的服务器与开发工具事业部（中国）在成立之时就树立了成为世界一流的开发、创新和业务中心的愿景，助力服务器与开发工具事业部在全球和中国的成功。作为微软亚太研发集团的核心部门，服务器与开发工具事业部中国研发团队目前在上海和北京两地共有约500名开发人员，积极参与SQL Server、System Center、Windows Small Business Server、Windows HPC Server、Commerce和Windows Embedded Standard等微软核心平台产品的全球研发和创新。随着微软服务器与开发事业部的使命演变为“云化每项业务”，中国研发团队正逐步加大在Windows Azure和基于Windows Azure上的云服务研发投入。
　　与本地客户和技术社区保持密切互动在微软全球研发过程中至关重要。鉴于中国市场的重要性，服务器与开发工具事业部中国研发团队通过广泛交流,有组织地参与到本地生态系统和技术社区互动中：一）通过微软技术大会（TechEd）、MSDN和TechNet等微软技术网站与广大的本地开发人员和 IT专业人员交流；二）针对目标群体推出了微软技术先行计划(TAP)，微软最有价值专家(MVP)开放日、贵宾接待等特殊项目理解客户的需求；三）与相关原始设备制造商（OEM）、独立软件开发商（ISV）、系统集成商（SI）等合作伙伴开展深入互动。2010年9月，服务器与开发工具事业部中国研发团队组建了微软中国云计算创新中心（CCIC），全力以赴地支持合作伙伴和客户顺利运用微软Hyper-V和Azure云计算产品和技术。

如需更多信息，请访问如下博客：
http://www.cnblogs.com/stbchina
http://blogs.msdn.com/b/stbcblog