北京招聘

Job ID 877679
Location China, Beijing
Job Category Services & Consulting
Division Services & Support

Job title: CRM Consultant (COE Dynamics)

Microsoft Enterprise Services is seeking an experienced CRM Consultant to join the Centre of Excellence for Dynamics (CoE-D) team. Microsoft Enterprise Services organization recently launched the Centre of Excellence for Dynamics with the following Mission: Strengthen capabilities to win and deliver successful Microsoft Dynamics engagements to accelerate adoption and productive use in the Enterprise.
The Centre of Excellence for Dynamics provides delivery support in the form of architectural assistance, technical and functional delivery, review services or project management for the top critical business solution implementations based on Dynamics CRM in the enterprise. This is a unique opportunity for the right individual who possesses an Enterprise CRM background and business solutions experience. The CRM Consultant applies advanced analysis skills and experience in the domain of customer relationship management to define appropriate customer solutions, to develop detailed solution architecture and estimates for customer implementations. The ideal candidate has a track record of technical and business excellence with the proven ability to map customer business problems to end-to-end technology solutions. CRM Consultants will have demonstrated the ability to engage in senior level technology discussions related to business agility, IT value, and CRM technologies.

Ready to shift your primary focus from being the expert with a single product, technology, or solution space to growing broader integration skills across multiple technologies in extremely complex environments? Want to connect the solutions you envision to the business and measure impact to the bottom line of the company? Interested in leveraging your abstract thinking skills and employing strong architectural process skills to create innovative solutions for the largest organizations in the world? Want to advice the local practice on the lighthouse projects they should be involved in? Are you interested in having first-hand knowledge of the roadmaps for the broadest and most innovative technology stack available in today and tomorrow’s marketplace?

Microsoft Services help customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a global team of exceptional people who deliver world class services with partners, earning customer confidence, trust, and loyalty by improving the overall Customer and Partner Experience, serving as the customer advocates within Microsoft and driving customer-centric product improvement.

The Consultant in Enterprise Services is involved in risk management for the practice as well as the entire IT lifecycle but is most critical during pre-sales, discovery and design phases, with broad focus around enterprise, industry, platform and solutions. Duties include:
- Providing customer guidance during product and services sales cycle
- Playing a vital part in business strategy by providing internal practice management risk assessment
- Driving successful solution deployments by ensuring proper business value and customer/partner satisfaction
- Growing the business through mentoring, talent pipeline development, and community evangelism
- Driving operational excellence and innovation

The Centre of Excellence CRM Consultant helps account teams identify, pursue and close strategic business development opportunities while continually driving existing projects. Consultants are key enablers for Microsoft Enterprise Services and Microsoft Partner teams - a key goal is to improve the readiness of local/regional teams and partners who are engaged in critical pre-sales activities for large, complex and strategic projects on the new Dynamics CRM platform and the CRM Online cloud solution. As a member of the Centre of Excellence for Dynamics he or she routinely acts as subject matter expert, assisting customers, partners and Microsoft teams in the most critical and difficult implementations. Consultants are able to deliver effective strategic presentations to audiences of all sizes and possess excellent communication skills. They maintain extensive product group relationships and drive technical readiness for CRM solutions with product certifications and specific ISV packaged solutions expertise as needed.


Primary job functions may include:

Business: Relationship Management - Participate in area account team planning to drive solutions/design wins by performing risk management for the local practice
Business: Opportunity Management - Participate with product and services sales teams to discover, diagnose, and deliver business value to the customer
Business: Strategic Planning and Oversight - Uses experience to drive deep customer relationship and evolve a long-term customer strategy/partnership with Microsoft
Business: Envision - Quantifies the needs of the business, delivers an appropriate strategy, champions required methodology, captures/reuses IP
Business: Plan - Collates detailed designs, validates the solution will work and is deployable/maintainable, and ensures the solution maps to the architecture and solves the business problem
Business: Solution Implementation Review - Shepherds project through delivery - attends milestone reviews, manages/mitigates escalations that impact/alter the vision of the architecture

Main Profile Requirements:

- Strong relevant working experience including expertise in enterprise CRM implementations as well as application deployment and/or distributed system implementation
- Deep Know-How and proven record of applying CRM in one or more industries ie. Telecommunication, Retail, Financial Services, Public Sector etc.
- Current and deep experience with implementing large CRM solutions on the Microsoft Dynamics CRM platform is a must to be successful in this role
- Additional large scale CRM systems would be an advantage (e.g. Siebel, SAP, Oracle CRM or Salesforce.com,). Understanding of competitive technology enables the architect to properly assess feasibility of migrating customer solutions from, and/or integrating with existing customer solutions hosted on Microsoft or non-Microsoft platforms
- Qualifications include hands-on experience with multi-phase, multi-country, enterprise-wide CRM implementation with focus on presales/business development as well as engagement delivery
- Higher education; degree in Computer Science or Business Administration is an advantage
- Ability to travel (up to 70%)
- Desirable technical experience includes hands-on expertise in several of the following Microsoft products or technologies: .NET, SQL Server, BizTalk, SharePoint, Office, Active Directory and application architecture.
- Deep experience in CRM data modelling in specific industry and Enterprise environment
- Sound Experience in performance optimization by using third party tools or other related optimization tools and technologies
- Sound experience in working with Multi National & Offshore / Onsite team
- Proven communication skills in dealing with technical and business people
- Sound Business & Technical Knowledge of integrating CRM with the other third party systems ie. ERP, Billing and etc.
- Proven experience of Enterprise Architecture in a complex system.
- Proven experience of Enterprise Architecture in complex heterogeneous environments
- Proven experience in presales activities including responding to any type of RFXs, Proof of Concepts, Demo , Presentations and positioning in front of C-Level Executives
- Demonstrated excellence at presenting complex development topics to both executive and technical personnel.
- An ability to articulate architectural differences between solution methods and the challenges and approaches to integrating solutions built on different platforms including a working knowledge of different architectural frameworks that may be used by our customers.
- Working knowledge of specialized tools, solutions or ISV whether they are Microsoft partners or competitors.
- Knowledge of full application life cycle design tools and methodologies such as Sure Step, SDM and Agile.
- Ability to move between high level architectural review/design and the “roll up the sleeves” level of actually doing all phases of an application delivery project.

Join the Centre of Excellence for Dynamics TO LEAD AND SERVE OUR CUSTOMERS AND PARTNERS AS THEY REALIZE THEIR FULL POTENTIAL THROUGH SOFTWARE AND SERVICES.

Microsoft is an equal opportunity employer and supports workforce diversity.
GCR:CN:Sales:EN

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