北京招聘

Ericsson Overview

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.

Job Summary

The Support Engineer is responsible for handling problems that have been reported by customers or other Ericsson support organizations.

Responsibilities & Tasks

· Customer Issue handling

· Handling of proactive support

· Software Update Management (SUM) handling

Position Required Qualifications

This position is specialized in Ericsson IP networks product support, and mobile network IP backbone support.

Core Competences:

· Negotiation & Argumentation skills

· Administrative Skills

· Planning & Organizing skills

· Problem solving & strategic thinking

· Presentation & communication skills

· Software support

· Network level competence

· Delivering Results & Meeting Customer Expectations

· Analyzing

· Presenting & Communicating Information

· Working with People

Technical Competences:

· In-depth knowledge and hands-on experience of Ericsson IP Networks products

· Solid experience customer support experience in IP networking (+3 years)

· Network level integration and troubleshooting skill and experience on IP network

· Knowledge and skills on other IP networking products as a plus

To apply this position, please visit

https://performancemanager12.successfactors.eu/sfcareer/jobreqcareer?jobId=37200&company=Ericsson&username=

爱立信是全球领先的通信技术与服务提供商。我们致力于通过各种高效实时的解决方案打造网络社会，让世界各地的人们能够在可持续发展的社会中更加自由地学习、工作和生活。

我们提供针对电信运营商和其它行业的信息通信服务、软件与基础设施。
爱立信提供的网络承载着全球40%以上的移动业务，我们为运营商提供支持的网络正在为超过20亿用户提供服务。

我们在全球180个国家拥有超过10万名员工。
爱立信于1876年创立，总部设在瑞典斯德哥尔摩。
2011年公司收入达2269亿瑞典克朗（350亿美元）。
爱立信在斯德哥尔摩和纳斯达克证券交易所挂牌上市。