北京招聘

Ericsson Overview

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.

Job Summary

Global Service Center China is one of the four Ericsson Global Service Centers in China, India, Romania, and Mexico. Today, GSC China has skilled, highly trained employees and services professionals located in five sites, which are Beijing, Wuhan, Guangzhou, Dalian, and Xi’an. GSC China provides both complex technical services and remote delivery in the areas of managed services, customer support, consulting & systems integration and network rollout for global customer in 180 countries.

We are hiring an IP Networks Support Engineer to work in the Customer Support group in GSC China Beijing site.The Support Engineer is responsible for handling problems that have been reported by customers or other Ericsson support organizations.

Responsibilities & Tasks

· Customer Issue handling for Ericsson IP Networks products including SmartEdge, Smart Service Router (SSR)

· Liaise with designers for trouble report handlings

· Handling of proactive support

· Software Update Management (SUM) handling

· Remote Service Gateway (RSG) Coaching

· On duty for emergency support and resolve within defined SLA

· Perform fault reproduction and fix verification in lab or a live environment.

· On-site support for customers or other Ericsson organizations.

· Handling of technical escalations

Position Qualifications

Core Competences:

· Negotiation & Argumentation skills

· Planning & Organizing skills

· Ability to work under pressure and handle multi-task.

· Analyzing, problem solving & touble shooting skills

· Presentation & communication skills

· Software support

· Network level competence

· Delivering Results & Meeting Customer Expectations

· Applying Expertise & Technology

· Working with People

Minimum Qualifications & Experience Requirements:

· The ideal candidate must have a Bachelor degree of Science in IT, telecom, electronic engineering or equivalent.

· At least three years of telecommunications experience, with in depth knowledge of trouble shooting methods as well as the ability to perform technical investigations

· Strong knowledge of IP. Deep understanding in IP routing protocols like BGP, OSPF, ISIS, MPLS & VPLS is a must.

· Understanding of Broad-band Remote Access Protocols like PPP, DHCP, AAA, RADIUS and multicast protocols like IGMP, PIM is required.

· Working experience with Linux and/or FreeBSD.

· Hands-on experience with test tools.

·

Preferred Qualifications & Experience Requirements:

· Customer issue handling

· Handling of proactive support (optional)

· Software Update Management handling (optional)

· KCS Coaching (optional)

· RSG Coaching (optional)

Additional Requirments, Physical Demands, Region/Local Specifications:

· The home base is Beijing, China

· May travel with short notice

To apply this position, please visit

https://performancemanager12.successfactors.eu/sfcareer/jobreqcareer?jobId=35674&company=Ericsson&username=

爱立信是全球领先的通信技术与服务提供商。我们致力于通过各种高效实时的解决方案打造网络社会，让世界各地的人们能够在可持续发展的社会中更加自由地学习、工作和生活。

我们提供针对电信运营商和其它行业的信息通信服务、软件与基础设施。
爱立信提供的网络承载着全球40%以上的移动业务，我们为运营商提供支持的网络正在为超过20亿用户提供服务。

我们在全球180个国家拥有超过10万名员工。
爱立信于1876年创立，总部设在瑞典斯德哥尔摩。
2011年公司收入达2269亿瑞典克朗（350亿美元）。
爱立信在斯德哥尔摩和纳斯达克证券交易所挂牌上市。