Software Support/软件应用支持
卡尔拉得优胜汽车修复系统（北京）有限公司
- 公司规模：50-150人
- 公司性质：外资（欧美）
- 公司行业：机械/设备/重工
职位信息
- 发布日期：2014-08-06
- 工作地点：北京-大兴区
- 招聘人数：若干
- 职位月薪：面议
- 职位类别：技术支持/维护工程师 信息技术专员
职位描述
Key Responsibilities:
l Support customers on system operation issues at introductory, intermediate and advanced levels both through Call Center and field service.
l Use various web based tools to provide online assistance and problem solving for client on multiple desktop environments.
l Respond to requests and inquiries from clients within the pre-determined timeframe and highest professional manner, through written and oral communications, to ensure maximum client satisfaction in all forms of engagement.
l Document and track case histories, issues, and actionable steps taken.
l Work directly with client’s technical staff, and end users, to deploy and configure software/application.
l Required to be on call at all times
Requirement:
l At least 2-year-experience in application software support, especially in car industry application software support and automotive industry experience is big plus.
l Strong knowledge of Windows operating systems & Fundamental understanding of Java applications and functionality.
l Strongly customer-service oriented.
l Excellent verbal, written and interpersonal communication skills, especially on call communication.
l Bachelor degree in computer science or equivalent experience
l Can read and write English, Preferred English speaking
l Ability to learn new technologie
l Support customers on system operation issues at introductory, intermediate and advanced levels both through Call Center and field service.
l Use various web based tools to provide online assistance and problem solving for client on multiple desktop environments.
l Respond to requests and inquiries from clients within the pre-determined timeframe and highest professional manner, through written and oral communications, to ensure maximum client satisfaction in all forms of engagement.
l Document and track case histories, issues, and actionable steps taken.
l Work directly with client’s technical staff, and end users, to deploy and configure software/application.
l Required to be on call at all times
Requirement:
l At least 2-year-experience in application software support, especially in car industry application software support and automotive industry experience is big plus.
l Strong knowledge of Windows operating systems & Fundamental understanding of Java applications and functionality.
l Strongly customer-service oriented.
l Excellent verbal, written and interpersonal communication skills, especially on call communication.
l Bachelor degree in computer science or equivalent experience
l Can read and write English, Preferred English speaking
l Ability to learn new technologie
公司介绍
卡尔拉得优胜汽车修复系统(北京)有限公司是由瑞典Alignment System 集团在中国投资成立的独资公司，Alignment System 集团旗下拥有世界汽车修复产业的主流生产厂商瑞典卡尔拉得公司和瑞典优胜公司，在美国、英国、荷兰、德国、波兰、法国、西班牙、泰国、巴西均设有分支机构，其分销网络遍及70多个国家。其产品广泛应用于轿车、轻型卡车、重型卡车、拖车及大客车等各种车型的定损、检测及维修。
卡尔拉得经营范围涵盖于产品的开发、生产、销售和管理的各个方面，向客户提供高品质的设备的同时，更注重提供先进的技术支持和优质的服务。卡尔拉得目前在中国设有自己的培训中心，它将为中国事故车修复产业带来先进的理念和培训支持，无论现在还是未来。
卡尔拉得经营范围涵盖于产品的开发、生产、销售和管理的各个方面，向客户提供高品质的设备的同时，更注重提供先进的技术支持和优质的服务。卡尔拉得目前在中国设有自己的培训中心，它将为中国事故车修复产业带来先进的理念和培训支持，无论现在还是未来。