北京招聘

Job Title: Application Support Consultant

Department: Support

Office Location: Shanghai

Region: China

Reporting to: Support Team Manager

Business Justification:

To increase support capabilities in China and to continue maintaining quality/professional support to customers.

Duties & Responsibilities the employee is expected to perform:

Providing Application Support to QAD customers and partners on our suite of enterprise software products such as ERP, Business Intelligence, Warehousing Management, Demand Management, etc.

Engaged in global support operation project, assist/guide/mentor other teams members to continually improve the expertise of the team

Qualification, skills and experience required:

1. Indepth knowledge of ERP, QAD experince will be an advantage

2. Superior analytical and problem solving skills

3. Strong Progress language skills

4. Strong documentation and communication skills (written and spoken) required throughout the support process. In both English and local language

5. Demonstrated ability to continually learn new products and technologies

6. Technical/System Experience or Knowledge would be highly regarded (UNIX, Windows NT, Internet, networks, Progress or Oracle).

7. Working experience in the manufacturing, distribution, or accounting industry or professional certification in area of specialty (CPIM, CIRM, etc).

8. Prior success in a customer service/Support capacity a definite advantage.

9. Strong teamwork with internal colleagues and external customers.

10. Proven ability to sist/guide/mentor other team members to continually improve the expertise of the team

11. Flexible approach to work hours and the needs of the customer and colleagues

In 1979, QAD was founded by Pamela Lopker, who was later joined by her husband Karl Lopker, as a small startup solution to address a large gap in complete, integrated business software for manufacturing companies.

We began with a few local customers, supporting them from our headquarters in Santa Barbara, California. But as our customers took their brands to the next level—international—we adapted quickly to keep up. Today we support customers in over 100 countries around the world. Our products have gone global, too, and we have spent years innovating and growing our offering as our customers expand their businesses overseas.

You’ll often hear us say that at the heart of QAD is a strong and loyal customer community. We really believe that to create the best full-featured manufacturing ERP software for our customers we need to work together. We pride ourselves on our customer engagement and our commitment to continually evolve as the manufacturing industry changes.

It’s been over three decades; we still focus solely on manufacturing—we live and breathe it every day alongside you. Become an Effective Enterprise with us.