预订部文员Reservation Clerk-- 北京国际艺苑皇冠假日酒店Crowne Plaza Beijing Wangfujing(职位编号：Hotel03251)
六洲酒店管理（上海）有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：酒店/旅游 餐饮业
职位信息
- 发布日期：2012-08-05
- 工作地点：北京
- 招聘人数：若干
- 工作经验：一年以上
- 学历要求：高中
- 语言要求：英语良好
普通话良好 - 职位类别：预定员 行政专员/助理
职位描述
职位描述
•To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets.
对所有通过电话、传真或电子邮件进行的预订询问进行高效准确的记录和处理，并在情况允许时转化为成功的销售，最终实现酒店的目标。
•Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务
•Promote the Hotel’s (and IHG generally) products and services
推销酒店（以及整个洲际酒店集团）的产品和服务
•Maintain a high level of product and service knowledge about all IHG Hotels in your region
充分了解所在地区的洲际酒店集团成员的产品和服务
•Prepare and execute action plans which increase reservation sales and associated business
准备和执行增加预订销售和相关业务的工作计划
•Record and process reservations made by phone/fax/email
记录和处理通过电话，传真，电子邮件进行的预订
•Accept wait list reservations
接受等候单上的客人预订
•Process amendments to reservations such as extensions, early departures, etc
修改延期和提前离店等特殊情况的预订记录
•Manage “no show” reservations by investigation and recording of same
调查和记录未按预订抵店的预订情况
•Record special billing arrangements for groups and conventions
对团组或会议的特别账单安排进行记录
•Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
与前厅部经理或财务经理联系要求信用审批的预订事宜
•Maintain knowledge of special rates/ offers/ promotions
掌握关于特价，酬宾，促销活动的信息
•Monitor reservation levels and inform Managers of current and future occupancy rates
监测预订情况，并向经理通报目前和将来的入住率
•Prepare reports as requested (eg to travel agents, business houses etc)
按照要求准备报告（如给旅行代理人和商业机构的报告等）
•Prepare reservation sales reports
准备预订销售报告
职位资格和技能
•Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
具有完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
•Problem solving and organizational abilities, detail oriented.
具有解决问题和组织能力，注重细节。
•Proficient in the use of computer
精通计算机操作
•Able to read and write English and Mandarin
能够读写英语和普通话
•High School or Vocational Certificate in Hotel Management, Business Administration, or related field.
具有高中或酒店管理，商业管理或相关领域的职业证书。
•1 year related experience or 6 months experience in reservations/front office or an equivalent combination of education and experience.
1年相关的工作经验，或6个月预订部或前台经验包括管理经验，或与此相当的教育与工作经验结合的背景。
•To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets.
对所有通过电话、传真或电子邮件进行的预订询问进行高效准确的记录和处理，并在情况允许时转化为成功的销售，最终实现酒店的目标。
•Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务
•Promote the Hotel’s (and IHG generally) products and services
推销酒店（以及整个洲际酒店集团）的产品和服务
•Maintain a high level of product and service knowledge about all IHG Hotels in your region
充分了解所在地区的洲际酒店集团成员的产品和服务
•Prepare and execute action plans which increase reservation sales and associated business
准备和执行增加预订销售和相关业务的工作计划
•Record and process reservations made by phone/fax/email
记录和处理通过电话，传真，电子邮件进行的预订
•Accept wait list reservations
接受等候单上的客人预订
•Process amendments to reservations such as extensions, early departures, etc
修改延期和提前离店等特殊情况的预订记录
•Manage “no show” reservations by investigation and recording of same
调查和记录未按预订抵店的预订情况
•Record special billing arrangements for groups and conventions
对团组或会议的特别账单安排进行记录
•Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
与前厅部经理或财务经理联系要求信用审批的预订事宜
•Maintain knowledge of special rates/ offers/ promotions
掌握关于特价，酬宾，促销活动的信息
•Monitor reservation levels and inform Managers of current and future occupancy rates
监测预订情况，并向经理通报目前和将来的入住率
•Prepare reports as requested (eg to travel agents, business houses etc)
按照要求准备报告（如给旅行代理人和商业机构的报告等）
•Prepare reservation sales reports
准备预订销售报告
职位资格和技能
•Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
具有完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
•Problem solving and organizational abilities, detail oriented.
具有解决问题和组织能力，注重细节。
•Proficient in the use of computer
精通计算机操作
•Able to read and write English and Mandarin
能够读写英语和普通话
•High School or Vocational Certificate in Hotel Management, Business Administration, or related field.
具有高中或酒店管理，商业管理或相关领域的职业证书。
•1 year related experience or 6 months experience in reservations/front office or an equivalent combination of education and experience.
1年相关的工作经验，或6个月预订部或前台经验包括管理经验，或与此相当的教育与工作经验结合的背景。
公司介绍
我们的工作不同并且喜好不同，但是我们都同样对生活充满着激情。因此，我们承诺为所有激情澎湃的员工提供“尽炫自我”的空间，将把洲际酒店集团建成一个员工们愿意投身于工作之中的地方，就如同他们乐于将精力、热情和执着专注于他们的喜好那样。
现在就递上你的简历，申请你在洲际的职业生涯！
现在就递上你的简历，申请你在洲际的职业生涯！