Senior Program Manager(职位编号：804098)
微软亚洲搜索技术中心 （STCA）
- 公司性质：外资(欧美)
- 公司行业：计算机软件
职位信息
- 发布日期：2012-11-13
- 工作地点：北京
- 招聘人数：1
- 工作经验：八年以上
- 学历要求：本科
- 职位类别：网站营运经理/主管
职位描述
Job Category: Operations
Location: China, Beijing
Job ID: 804098
Product: (Not Product Specific)
Division: Online Services Division
Address Book Title: Senior Network Engineer for Data Center Operation(IDC Operation), GFS, OSD
Global Foundation Services is the team behind the cloud. GFS is responsible for delivering over 200 Microsoft web portals, Live and Online Services around the world including infrastructure, security and compliance, operations, globalization, and manageability. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide. We are looking for a passionate, high energy individual to help build the network that powers the world’s largest online services.
As the Network Operations Program Manager you will have responsibility for network operations and coordination of a single large data center facility, or several small data center environments in a given geographic area as part of the Global Network Services (GNS) Network Operations Team. The team consists of highly skilled members who ensure the successful delivery of best-in-class network services to Microsoft’s product groups; such as Bing, Azure, Hotmail, Office365, and Microsoft’s corporate infrastructures. As the Network Operations Program Manager of the site(s) you will be responsible for leading the on-site team or teams in the implementations of standard operating processes. Additionally, you are accountable for the Network Engineers efficiency against Service Level Agreements (SLA), and Key Performance indicators (KPI), customer expectations, and helping guide & improve their skill-sets to drive service delivery. You may also be tasked with performing/managing special data center network infrastructure projects, contributing to global process development, and/or assisting with service design. You will represent Global Network Services during technical escalations occurring in your respective site(s). Persons in this role will be responsible for the coordination and communication of activity among site teams, management teams, and customers, during challenging & broad high-pressure scenarios.
Roles & Responsibilities
- Communication and coordination of efforts with operating partner(s) and staff to ensure standards and best practices adherence in delivery of support of and maintenance to network infrastructure and services in a 24x7x365 environment.
- Participate in teams that cross organizational boundaries and deliver results for Microsoft in network service management.
- Final in-country point of management escalation for networking issues.
- Delivery of post incident reviews to identify and mitigate present and future risks to network service availability.
- Ensure device monitoring and configuration managment systems are effectively maintained for accurate and timely performance and compliance reporting.
- Periodic and daily evaluation of network service performance, incident response, problem managment, issue mitigation against service level agreements (SLA)s.
- Ensure asset repair, replacement, warranty return (RMA), and decommisioning activities are handled and tracked appropriately and sparing levels are maintained effectively.
- Management of release and change processes affecting design and specification of network infrasture, to minimize service impact to customers while delivering enhancement of network capabilities.
- Provide representation for GNS in regular change advisory board (CAB) meetings for all changes impacting regional data center network services.
- Reporting of operational support process metrics and key performance indicators to site and network leads.
- Evaluate, facilitate and ensure adequate qualification and training of network support personnel on applicable vendor and Microsoft specific technologies and standard operating procedures
- Work closely with operating partner(s) and site personnel to identify improvement opportunities and drive operational excellence.
Skills & Qualificactions
- A minimum of 8-10 years of program management experience in the context of network operations or online service operations-related fields is required. Ideal candidate should have general experience with and functional understanding of:
- Routing and switching in highly complex environments
- Active Directory, PKI, and DNS
- Network Management System technologies including SNMP and platforms provided by HP, Tivoli, EMC, BMC.
- Depth of understanding and ability to prescriptive process models, including ITIL v3 and the Microsoft Operations Framework (MOF).
- 4-6 years of experience managing a highly talented technical team.
Experience Required
- BA/BS in business, IT or related field (MBA desirable) or related work experience.
- Must have strong project management skills, including demonstrated success in managing complex projects with cross-functional teams. Experience related to acquisitions, mergers, divestitures or joint ventures, is desirable, but not required.
- Excellent communication skills and team player with ability to build solid relationships with individuals at all levels, in multiple geographies and business functions, both internally and externally.
- Must possess broad problem solving and analytical skills.
- Excellent judgment, decision-making skills, and the ability to work under continual deadline pressure when the situation is ambiguous.
- Strong negotiation skills and conflict management skills.
- Ability to travel domestically and internationally.
Microsoft is an equal opportunity employer and supports workforce diversity.
GCR:CN:DEV:EN
Location: China, Beijing
Job ID: 804098
Product: (Not Product Specific)
Division: Online Services Division
Address Book Title: Senior Network Engineer for Data Center Operation(IDC Operation), GFS, OSD
Global Foundation Services is the team behind the cloud. GFS is responsible for delivering over 200 Microsoft web portals, Live and Online Services around the world including infrastructure, security and compliance, operations, globalization, and manageability. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide. We are looking for a passionate, high energy individual to help build the network that powers the world’s largest online services.
As the Network Operations Program Manager you will have responsibility for network operations and coordination of a single large data center facility, or several small data center environments in a given geographic area as part of the Global Network Services (GNS) Network Operations Team. The team consists of highly skilled members who ensure the successful delivery of best-in-class network services to Microsoft’s product groups; such as Bing, Azure, Hotmail, Office365, and Microsoft’s corporate infrastructures. As the Network Operations Program Manager of the site(s) you will be responsible for leading the on-site team or teams in the implementations of standard operating processes. Additionally, you are accountable for the Network Engineers efficiency against Service Level Agreements (SLA), and Key Performance indicators (KPI), customer expectations, and helping guide & improve their skill-sets to drive service delivery. You may also be tasked with performing/managing special data center network infrastructure projects, contributing to global process development, and/or assisting with service design. You will represent Global Network Services during technical escalations occurring in your respective site(s). Persons in this role will be responsible for the coordination and communication of activity among site teams, management teams, and customers, during challenging & broad high-pressure scenarios.
Roles & Responsibilities
- Communication and coordination of efforts with operating partner(s) and staff to ensure standards and best practices adherence in delivery of support of and maintenance to network infrastructure and services in a 24x7x365 environment.
- Participate in teams that cross organizational boundaries and deliver results for Microsoft in network service management.
- Final in-country point of management escalation for networking issues.
- Delivery of post incident reviews to identify and mitigate present and future risks to network service availability.
- Ensure device monitoring and configuration managment systems are effectively maintained for accurate and timely performance and compliance reporting.
- Periodic and daily evaluation of network service performance, incident response, problem managment, issue mitigation against service level agreements (SLA)s.
- Ensure asset repair, replacement, warranty return (RMA), and decommisioning activities are handled and tracked appropriately and sparing levels are maintained effectively.
- Management of release and change processes affecting design and specification of network infrasture, to minimize service impact to customers while delivering enhancement of network capabilities.
- Provide representation for GNS in regular change advisory board (CAB) meetings for all changes impacting regional data center network services.
- Reporting of operational support process metrics and key performance indicators to site and network leads.
- Evaluate, facilitate and ensure adequate qualification and training of network support personnel on applicable vendor and Microsoft specific technologies and standard operating procedures
- Work closely with operating partner(s) and site personnel to identify improvement opportunities and drive operational excellence.
Skills & Qualificactions
- A minimum of 8-10 years of program management experience in the context of network operations or online service operations-related fields is required. Ideal candidate should have general experience with and functional understanding of:
- Routing and switching in highly complex environments
- Active Directory, PKI, and DNS
- Network Management System technologies including SNMP and platforms provided by HP, Tivoli, EMC, BMC.
- Depth of understanding and ability to prescriptive process models, including ITIL v3 and the Microsoft Operations Framework (MOF).
- 4-6 years of experience managing a highly talented technical team.
Experience Required
- BA/BS in business, IT or related field (MBA desirable) or related work experience.
- Must have strong project management skills, including demonstrated success in managing complex projects with cross-functional teams. Experience related to acquisitions, mergers, divestitures or joint ventures, is desirable, but not required.
- Excellent communication skills and team player with ability to build solid relationships with individuals at all levels, in multiple geographies and business functions, both internally and externally.
- Must possess broad problem solving and analytical skills.
- Excellent judgment, decision-making skills, and the ability to work under continual deadline pressure when the situation is ambiguous.
- Strong negotiation skills and conflict management skills.
- Ability to travel domestically and internationally.
Microsoft is an equal opportunity employer and supports workforce diversity.
GCR:CN:DEV:EN
公司介绍
Search Technology Center Asia invites you to join!
STCA was founded in 2005 and is now starting the second “Five-Year Plan” after integrating with Ads Platform and Bing Mobile in 2011. The new team has not only built up its strengths and expanded its scope, but also set a shared goal, broadened its vision, and is equipped with richer resources that give the team the confidence to scale new heights.
STCA is now focusing on the following areas: the continuous exploration of Bing search technology; the technical innovation of online advertisement services; the development of the MSN social platform; and the development of mobile search applications, and the next generation of Microsoft’s speech and natural language platform. Today, STCA is the largest R&D team of the Microsoft Online Services Division outside the United States with investment plans to scale well over 460 in FY12.
We have many exciting openings in STCA for DEV, Research SDE, Researcher, TEST, and PM across all feature teams of Bing, Ads, MSN Social, Mobile Search, and Speech Technology. All our openings are available from external website www.bingjobs.com or careers.microsoft.com. STCA invites you to join!
微软亚洲互联网工程院诚邀您的加入！
微软亚洲互联网工程院由搜索技术和广告技术研发团队组成，其研发方向涵盖五大领域： 微软必应（Bing）搜索引擎技术，在线广告技术，MSN社交网络,移动互联网及语音处理的研发。微软亚洲互联网工程院是微软全球在线产品研发的一支重要团队和中坚力量，同时它也肩负着推动微软在中国及亚太地区在线服务市场发展的使命。为达成这一使命，微软亚洲互联网工程院在北京建立了世界一流的地区性研发中心，与微软亚洲研究院、微软消费者互联网国际产品部等部门密切协作，致力于将微软搜索及广告产品开发团队提升为高效的、全球性的开发组织。同时中心为每一位才华横溢的工程技术人员和商业管理人员的职业发展提供丰富的机会与挑战。
我们在必应搜索，广告，MSN 社交网络,移动互联及语音处理五大领域都有众多开发，研究员，测试和产品经理的职位空缺。我们职位信息的外部网站是www.bingjobs.com 或者careers.microsoft.com。微软亚洲互联网工程院诚邀您的加入！
STCA was founded in 2005 and is now starting the second “Five-Year Plan” after integrating with Ads Platform and Bing Mobile in 2011. The new team has not only built up its strengths and expanded its scope, but also set a shared goal, broadened its vision, and is equipped with richer resources that give the team the confidence to scale new heights.
STCA is now focusing on the following areas: the continuous exploration of Bing search technology; the technical innovation of online advertisement services; the development of the MSN social platform; and the development of mobile search applications, and the next generation of Microsoft’s speech and natural language platform. Today, STCA is the largest R&D team of the Microsoft Online Services Division outside the United States with investment plans to scale well over 460 in FY12.
We have many exciting openings in STCA for DEV, Research SDE, Researcher, TEST, and PM across all feature teams of Bing, Ads, MSN Social, Mobile Search, and Speech Technology. All our openings are available from external website www.bingjobs.com or careers.microsoft.com. STCA invites you to join!
微软亚洲互联网工程院诚邀您的加入！
微软亚洲互联网工程院由搜索技术和广告技术研发团队组成，其研发方向涵盖五大领域： 微软必应（Bing）搜索引擎技术，在线广告技术，MSN社交网络,移动互联网及语音处理的研发。微软亚洲互联网工程院是微软全球在线产品研发的一支重要团队和中坚力量，同时它也肩负着推动微软在中国及亚太地区在线服务市场发展的使命。为达成这一使命，微软亚洲互联网工程院在北京建立了世界一流的地区性研发中心，与微软亚洲研究院、微软消费者互联网国际产品部等部门密切协作，致力于将微软搜索及广告产品开发团队提升为高效的、全球性的开发组织。同时中心为每一位才华横溢的工程技术人员和商业管理人员的职业发展提供丰富的机会与挑战。
我们在必应搜索，广告，MSN 社交网络,移动互联及语音处理五大领域都有众多开发，研究员，测试和产品经理的职位空缺。我们职位信息的外部网站是www.bingjobs.com 或者careers.microsoft.com。微软亚洲互联网工程院诚邀您的加入！