Service Engineer II(职位编号：804095)
微软亚太研发集团商务软件部 （MBD）
- 公司规模：500-1000人
- 公司行业：计算机软件
职位信息
- 发布日期：2012-11-13
- 工作地点：北京
- 招聘人数：1
- 工作经验：三年以上
- 学历要求：本科
- 语言要求：英语熟练
普通话熟练 - 职位类别：软件工程师
职位描述
Job Category: Software Engineering: Creative
Location: China, Beijing
Job ID: 804095
Product: Lync
Division: Microsoft Office Division
Lync Service Engineer Job Description
Are you ready to make a positive impact to the Lync Online service? Join the fast paced Operations team within the Lync organization, responsible for hosting Lync Online in China. The Microsoft Office Lync Group is developing one of the fastest grouping products within Microsoft. Even more exciting is the fact that we have taken it to the cloud as part of the Office 365 service offering. The Lync Online service seamlessly integrates instant-messaging, voice, video, IP telephony, conferencing, application and desktop sharing across multiple devices.
We are seeking a technically strong, energetic, motivated, and service focused Service Engineer http://hrweb/Career/CareerModel/engineering/se/Pages/default.aspx> with deep experience in designing solutions, building, troubleshooting and supporting medium to large scale systems. You will Plan, Operate, & Deliver Lync in the cloud. The Lync Service Operations team provides operational excellence by hosting Lync in the cloud for Microsoft Office 365 Online Services and delivering internal Dogfood environments in support of pre-releases. The team strives to provide a highly agile work environment while delivering top notch and a reliable customer/user experience for Microsoft Online Services. Our Operations team is a world-class operations group responsible for delivering business critical information technology capabilities to online customers and partners in all segments.
Standard Job Title - Service Engineer 2 http://hrweb/Career/CareerModel/engineering/se/Pages/ese3.aspx>
Product - Lync
Division - Microsoft Office Division
Location - Beijing, China
In this position you will help support Service Deployment, Activation, Administration, Troubleshooting, Root Cause Analysis, User Management, Monitoring and Optimization. You will work closely with senior Developers, Testers, Program Managers and other Service Engineers, during pre- and post- release phases of the software development life cycle (SDLC). This position requires strong technical knowledge and advance skills in ADFS, LDAP, ADSI, Kerberos/ NTLM / Certificate authentication, PowerShell Scripting, DNS, SIP, TCP/IP, Voice Quality and Edge connectivity solutions. You will need to display strong organizational agility, rapid problem solving and composure in critical situations. The ideal candidate will be responsible for troubleshooting user and monitoring escalations resulting from bugs, configuration issue, or system instability. This position requires a 24*7 operations and service delivery mindset. Additionally, it requires an agile customer-focused individual who is comfortable with a diverse and changing environment and who will not get intimidated while being faced with complex challenges. This person should have demonstrated ability to identify problems, determine root cause, collect and compile data from various sources, determine solution, and drive implementation while meeting schedules set by management.
The ideal candidate will combine technical horsepower and deep knowledge of large-scale service delivery processes while leveraging incident and problem management skills to quickly resolve issues and improve methods to proactively identify and prevent future occurrences. Strong understanding of Unified Communications strategies and has understanding of technologies such as VPN, Direct Access, IPSec, Active Directory, Lync or Office Communications Server. Additional deliverables will include ensuring high availability/reliability of servers, documentation of best practices and procedures, participation in specification reviews, requirements gathering, plan execution, and the deployment of product enhancements and bug fixes. You will have to be very hands-on and detail oriented as the position will also include; configuration, deployment and testing of complex user scenarios.
All employees hired into roles supporting Office 365 will be required to pass Microsoft background checks annually.
This position is based in Beijing, China, primarily supporting the local regional implementation of the Lync Online service.
Requirements:
- Broad experience with Lync 2010 or Office Communication Server 2007 R2
- BA/BS in Computer Science/ Engineering, related degree, or equivalent work experience
- MCSE, MCITP, MCA, MCM, CCNA, CCNP (OCS / Lync certifications preferred)
- Expert knowledge of running and supporting Enterprise Scale Services and infrastructure at internet data center environments is required
- Microsoft certification or strong practical knowledge of Microsoft Server Operating Systems and other Microsoft technologies, including SQL, IIS, DNS, .NET, SCOM, Hyper-V, Active Directory
- Strong knowledge of TCP/IP, SIP, UDP, RDP and other network protocols. Experience with capturing and analyzing network traces. Strong networking knowledge of load balancing appliances and technologies
- Strong experience with automation and scripting using PowerShell
- Strong understanding and proven working knowledge of Active Directory, DNS, XML, .Net Framework, Debugging, TCP/IP and deep understanding of OSI Model.
- Minimum 4 years of Operations experience in a 24x7 production environment, preferably Online Services
- Minimum 4 years of working knowledge of web-based services, operations, system design, data center/infrastructure and communications technologies
- Demonstrated experience with High Availability, Disaster Recovery, and Service Continuity process and planning
- Great communication skills in English and Mandarin
Responsibilities:
- Operate high performance systems & applications at large scale
- Work closely and consult with the product development and test teams, during both pre-release product cycles and post-launch operations to ensure the highest quality of service.
- Identifying and logging product bugs via Product Studio
- Drive automation into service management tasks and processes. Scripting and developing tools for managing services running on Windows Servers.
- Deploying, supporting, and enhancing existing tools created by other systems engineers and IT developers.
- Drive down Mean Time To Resolution (MTTR) while analyzing incidents to determine root cause and mitigation plans.
- Participate in 24x7 on call rotation schedule
- Interacting with systems and service administrators both to troubleshoot issues as well as determine requirements for tools, automation, and monitoring.
- Continuously review and recommend solutions that improve serviceability, availability, reliability, and performance in a cost effective manner.
- Create and maintain metrics, status reports, trending
- Strong documentation skills in documenting processes, procedures, and tools descriptions.
Professional Traits:
- Ability to work under continual deadline constraints, working multiple projects simultaneously, and thrive in complex environments
- Strong fault analysis, debugging and problem solving skills
- Excellent teamwork, communication, and documentation skills
- Detail oriented with excellent teamwork, communication, reporting abilities
- Ability to be a self-starter and to take initiative in critical situations
- Well balanced in being “Agile”, while maintaining “Quality”
Microsoft is an equal opportunity employer and supports workforce diversity.
GCR:CN:DEV:EN
Location: China, Beijing
Job ID: 804095
Product: Lync
Division: Microsoft Office Division
Lync Service Engineer Job Description
Are you ready to make a positive impact to the Lync Online service? Join the fast paced Operations team within the Lync organization, responsible for hosting Lync Online in China. The Microsoft Office Lync Group is developing one of the fastest grouping products within Microsoft. Even more exciting is the fact that we have taken it to the cloud as part of the Office 365 service offering. The Lync Online service seamlessly integrates instant-messaging, voice, video, IP telephony, conferencing, application and desktop sharing across multiple devices.
We are seeking a technically strong, energetic, motivated, and service focused Service Engineer http://hrweb/Career/CareerModel/engineering/se/Pages/default.aspx> with deep experience in designing solutions, building, troubleshooting and supporting medium to large scale systems. You will Plan, Operate, & Deliver Lync in the cloud. The Lync Service Operations team provides operational excellence by hosting Lync in the cloud for Microsoft Office 365 Online Services and delivering internal Dogfood environments in support of pre-releases. The team strives to provide a highly agile work environment while delivering top notch and a reliable customer/user experience for Microsoft Online Services. Our Operations team is a world-class operations group responsible for delivering business critical information technology capabilities to online customers and partners in all segments.
Standard Job Title - Service Engineer 2 http://hrweb/Career/CareerModel/engineering/se/Pages/ese3.aspx>
Product - Lync
Division - Microsoft Office Division
Location - Beijing, China
In this position you will help support Service Deployment, Activation, Administration, Troubleshooting, Root Cause Analysis, User Management, Monitoring and Optimization. You will work closely with senior Developers, Testers, Program Managers and other Service Engineers, during pre- and post- release phases of the software development life cycle (SDLC). This position requires strong technical knowledge and advance skills in ADFS, LDAP, ADSI, Kerberos/ NTLM / Certificate authentication, PowerShell Scripting, DNS, SIP, TCP/IP, Voice Quality and Edge connectivity solutions. You will need to display strong organizational agility, rapid problem solving and composure in critical situations. The ideal candidate will be responsible for troubleshooting user and monitoring escalations resulting from bugs, configuration issue, or system instability. This position requires a 24*7 operations and service delivery mindset. Additionally, it requires an agile customer-focused individual who is comfortable with a diverse and changing environment and who will not get intimidated while being faced with complex challenges. This person should have demonstrated ability to identify problems, determine root cause, collect and compile data from various sources, determine solution, and drive implementation while meeting schedules set by management.
The ideal candidate will combine technical horsepower and deep knowledge of large-scale service delivery processes while leveraging incident and problem management skills to quickly resolve issues and improve methods to proactively identify and prevent future occurrences. Strong understanding of Unified Communications strategies and has understanding of technologies such as VPN, Direct Access, IPSec, Active Directory, Lync or Office Communications Server. Additional deliverables will include ensuring high availability/reliability of servers, documentation of best practices and procedures, participation in specification reviews, requirements gathering, plan execution, and the deployment of product enhancements and bug fixes. You will have to be very hands-on and detail oriented as the position will also include; configuration, deployment and testing of complex user scenarios.
All employees hired into roles supporting Office 365 will be required to pass Microsoft background checks annually.
This position is based in Beijing, China, primarily supporting the local regional implementation of the Lync Online service.
Requirements:
- Broad experience with Lync 2010 or Office Communication Server 2007 R2
- BA/BS in Computer Science/ Engineering, related degree, or equivalent work experience
- MCSE, MCITP, MCA, MCM, CCNA, CCNP (OCS / Lync certifications preferred)
- Expert knowledge of running and supporting Enterprise Scale Services and infrastructure at internet data center environments is required
- Microsoft certification or strong practical knowledge of Microsoft Server Operating Systems and other Microsoft technologies, including SQL, IIS, DNS, .NET, SCOM, Hyper-V, Active Directory
- Strong knowledge of TCP/IP, SIP, UDP, RDP and other network protocols. Experience with capturing and analyzing network traces. Strong networking knowledge of load balancing appliances and technologies
- Strong experience with automation and scripting using PowerShell
- Strong understanding and proven working knowledge of Active Directory, DNS, XML, .Net Framework, Debugging, TCP/IP and deep understanding of OSI Model.
- Minimum 4 years of Operations experience in a 24x7 production environment, preferably Online Services
- Minimum 4 years of working knowledge of web-based services, operations, system design, data center/infrastructure and communications technologies
- Demonstrated experience with High Availability, Disaster Recovery, and Service Continuity process and planning
- Great communication skills in English and Mandarin
Responsibilities:
- Operate high performance systems & applications at large scale
- Work closely and consult with the product development and test teams, during both pre-release product cycles and post-launch operations to ensure the highest quality of service.
- Identifying and logging product bugs via Product Studio
- Drive automation into service management tasks and processes. Scripting and developing tools for managing services running on Windows Servers.
- Deploying, supporting, and enhancing existing tools created by other systems engineers and IT developers.
- Drive down Mean Time To Resolution (MTTR) while analyzing incidents to determine root cause and mitigation plans.
- Participate in 24x7 on call rotation schedule
- Interacting with systems and service administrators both to troubleshoot issues as well as determine requirements for tools, automation, and monitoring.
- Continuously review and recommend solutions that improve serviceability, availability, reliability, and performance in a cost effective manner.
- Create and maintain metrics, status reports, trending
- Strong documentation skills in documenting processes, procedures, and tools descriptions.
Professional Traits:
- Ability to work under continual deadline constraints, working multiple projects simultaneously, and thrive in complex environments
- Strong fault analysis, debugging and problem solving skills
- Excellent teamwork, communication, and documentation skills
- Detail oriented with excellent teamwork, communication, reporting abilities
- Ability to be a self-starter and to take initiative in critical situations
- Well balanced in being “Agile”, while maintaining “Quality”
Microsoft is an equal opportunity employer and supports workforce diversity.
GCR:CN:DEV:EN
公司介绍
微软亚太研发集团 (Office) 商务软件部致力于为信息工作者个人、商务团队开发解决方案，从而改进运作效率，并提供各种商务管理系统。身为工程部门，微软亚太研发集团商务软件部主要负责设计、实施和发布功能与组件，以促使其产品组合能够更好地满足全球客户的需求。其目标是打造出世界一流的研发团队，推动全球核心产品的开发，满足区域 及全球市场的需求，并促进市场的发展。
微软亚太研发集团 (Office) 商务软件部致力于在以下战略性研发领域开发面向全球和本地化的解决方案，包括办公室效率、企业消息、语音合成、实时通信、以及托管等。具体而言，它负责 Office Productivity Application 和 Office Business Platform 产品的全球化工作，并根据亚太地区市场的要求进行调整；负责为所有微软产品与服务提供微软文本和语音引擎，包括 Windows、AutoPC 和 Exchange；通过开发 Office Communicator Web Access 和 LiveMeeting Recording，建立统一通信平台；提供语言软件、服务和技术支持，设计和开发微软拼音输入法（IME）和英文写作助手等产品，并改善企业搜索（Enterprise Search）的相关性和用户体验；为企业及行业客户提供云计算平台的监控和管理服务；开发可利用供应平台、工具和指南并纳入常用的世界领先的微软企业产品，包括 Exchange Server 和 SharePoint 等。
微软亚太研发集团 (Office) 商务软件部致力于在以下战略性研发领域开发面向全球和本地化的解决方案，包括办公室效率、企业消息、语音合成、实时通信、以及托管等。具体而言，它负责 Office Productivity Application 和 Office Business Platform 产品的全球化工作，并根据亚太地区市场的要求进行调整；负责为所有微软产品与服务提供微软文本和语音引擎，包括 Windows、AutoPC 和 Exchange；通过开发 Office Communicator Web Access 和 LiveMeeting Recording，建立统一通信平台；提供语言软件、服务和技术支持，设计和开发微软拼音输入法（IME）和英文写作助手等产品，并改善企业搜索（Enterprise Search）的相关性和用户体验；为企业及行业客户提供云计算平台的监控和管理服务；开发可利用供应平台、工具和指南并纳入常用的世界领先的微软企业产品，包括 Exchange Server 和 SharePoint 等。