北京招聘

Ericsson Overview

Ericsson is a world-leading provider of telecommunications equipment and services to mobile and fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, and more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business and society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people and society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees enhance their potential everyday. Our employees live our vision, core values and guiding principles. They share a passion to win and a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning and growth opportunities that allow you to acquire the knowledge and skills necessary to reach your career goals.

Job Summary

The 1st Level Operations Manager is responsible to lead the 1st Level Operations service function within the Managed Services delivery. 1st Level Operations service function is responsible for the coordination, management and execution of proactive and reactive maintenance activities to ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Responsibilities & Tasks

· Ensure 1st Level Operations delivery execution

· Lead and drive 1st Level Operations to fulfill SLA targets

· Apply Managed Services delivery processes and delivery model

· Apply Managed Services delivery strategy

· Drive Performance Management

· Drive Competence Management

· Conduct Resource Management

· Manage unit finance

·

Position Qualifications

Core Competences:

· Managed Services Delivery Processes, Tools, Models & Strategy

· Presentation & Communication Skills

· Problem Solving Skills and Strategic Thinking

· Ericsson Knowledge

· Language Skills

· Delivering Results & Meeting Customer Expectations

· Analyzing Skills

· Working with People

· Leading & Supervising Skills

· Adhering to Ericsson Principles & Values

· Innovation Skills

· Interpersonal Skills

· Financial Acumen & Skills

· Adapting & Responding to Change

·

Minimum Qualifications & Experience Requirements:

· Bachelor of Science in Telecommunications/Electrical/Electronic Engineering, IT, Computer Science or other relevant university degrees

· 3-5 years of managerial experience in managing and leading 1st Level Operations (Front Office) team or 2nd Level Operations (Back Office) team in the ICT industry

·

Additional Requirements, Physical Demands, Region/Local Specifications:

· This position is based in Xi'an

· Requires extensive travelling (or relocation) to Shanghai in the first 1-2 years

To apply this position, please visit

https://performancemanager12.successfactors.eu/sfcareer/jobreqcareer?jobId=36300&company=Ericsson&username=

爱立信是全球领先的通信技术与服务提供商。我们致力于通过各种高效实时的解决方案打造网络社会，让世界各地的人们能够在可持续发展的社会中更加自由地学习、工作和生活。

我们提供针对电信运营商和其它行业的信息通信服务、软件与基础设施。
爱立信提供的网络承载着全球40%以上的移动业务，我们为运营商提供支持的网络正在为超过20亿用户提供服务。

我们在全球180个国家拥有超过10万名员工。
爱立信于1876年创立，总部设在瑞典斯德哥尔摩。
2011年公司收入达2269亿瑞典克朗（350亿美元）。
爱立信在斯德哥尔摩和纳斯达克证券交易所挂牌上市。