Account Manager 5(职位编号：1982106)
GE发电设备和水处理集团
- 公司规模：少于50人
- 公司行业：电气/电力/水利
职位信息
- 发布日期：2014-07-17
- 工作地点：杭州
- 招聘人数：1
- 工作经验：三年以上
- 学历要求：本科
- 职位月薪：面议
- 职位类别：客户经理/主管
职位描述
Business Segment
PW-WTR Water
About Us
GE (NYSE: GE) works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works. For more information, visit the company's website at www.ge.com
Essential Responsibilities
The Account Manager 5 demonstrates leadership in communicating business goals, programs, and processes for an area or business segment. In this role you will utilize your experience or expertise to solve problems, develop and execute objectives for self and others, and have the ability to effect short-term and some long-term business goals.
· Interface primarily with assigned external customers for all matters concerning new parts, inside sales, and total support, ensuring that both customer and GE objectives are met
· Establish, implement, and monitor the Order-Thru-Remittance (OTR) process for assigned customers
· Cover all disciplines within the OTR process, including financial, contractual, and legal relations with the customer
· Assume overall responsibility for customer satisfaction
· Serve as primary customer interface for OTR status and/or issues pertaining to spare part procurement
· Respond to all customer inquiries in a timely manner on the processing of customer orders, acknowledgements, Purchase Order amendments, and alteration notification
· Clearly define and communicate problems as perceived by the customer
· Maintain complete and current knowledge of the product / OTR status including future use and needs of the customer
· Manage the activities of supporting organizations to ensure that technical and business problems are resolved in the balanced interest of GE and the customer
· Develop and maintain a customer preference relationship toward GE
· Monitor special programs and coordinate both internally and externally with the customer
· Screen and analyze customer order practices looking for trends and unusual order practices
· Provide liaison between Marketing, Quality, Operations, and Engineering to resolve product field issues
Qualifications/Requirements
· Bachelor's degree from an accredited university or college (or a high school diploma/GED with at least 4 years of experience in a marketing or sales position)
· At least 3 additional years of experience in customer logistics, sales, or support operations
Desired Characteristics
· Proven analytical ability
· Strong oral and written communication skills
· Strong interpersonal and leadership skills