北京招聘

Key Objectives:

• Dealer Support/Training in service processes focusing on workshop weaknesses. Vehicle diagnosis, Repair, Training program. Assistance of Technical Support to make decisions on site and to gain information for problem solving process. Support dealer for usage of new service repairs/solutions. The Technical Delegate should be capable to make the best use of all technical tools and information.

Major Responsibilities:

• Support and trains dealer in service processes: - Verify / confirm customer complaints
  - Vehicle diagnosis and repair (including programming, coding)
  - BMW escalation process - Check proper usage and condition or tooling and workshop equipment

• Support escalated cases which only can be evaluated on site e.g. noise complaints, smell complaints, and / or issues where dealer do not need to get in contact with Technical Support

• Monitor constantly technical issues and top warranty problems. Support the responsible departments in conducting field test and other test in the region.

• Feedback necessary details for problem solving process to the Product Support Team.

• Evaluate customer vehicles in individual cases together with the Aftersales Area Manager or Specialist KI/FA and / or dealer staff.

• Follow up, analyze and develop solutions to improve the completion of technical campaigns in the region.

• When required, evaluate local service solutions for market specific problems.

• Conduct / participate in Regional Technical Meetings / regional events.

• Conduct mini warranty audits at the dealership and report to respective Area Manager and Warranty department.

• Report result of every dealer visit.

• In agreement with the After Sales Area Managers and the Warranty Manager, give relevant warranty information to warranty employees of the Dealers in the region.

• Implement corrective measures for dealers with warranty low performance (higher cases or costs)

Education / Degree:

• Technician or engineer with working experience

Knowledge / Skills / Competences:

• Deep knowledge in automotive technology. Detailed knowledge of all processes of BMW engineering, as well as their link to crossover functions. Communication skills Experience in a company advisory role (coaching) Good knowledge of PC Software in MS- and BMW applications. Willingness to travel. Fluent spoken and written Chinese ability to work in a team ability to show confidence and and strong convincing capabilities

Experience:

• technical experience in diagnosis and repair of vehicles

• experience in BMW dealer service processes (e.g. workshop Forman) or technical delegation

Apply for this position from BMW official website, please click below link. You need to spend few minutes to fulfill questionnaire and upload your resume.
通过宝马官网申请，请点击链接，您需要花几分钟填写职位申请问卷并上传简历https://apac.recruitmentplatform.com/syndicated/private/syd_apply.cfm?ID=QR1FK026203F3VBQB7V8M7V2E&nPostingTargetID=4413&step=DIRECT

　　宝马集团是德国最成功的汽车和摩托车制造商之一，也是德国规模最大的制造工业公司之一。宝马集团拥有BMW、MINI和Rolls-Royce三个品牌，是世界上唯一一家只专注于高档领域的汽车制造商。作为一家跨国公司，宝马集团在全球13个国家拥有24个生产基地，并在超过140个国家拥有销售网络。

　　2010财年，宝马集团的全球汽车总销量约146万辆。集团总收入达604.77亿欧元。截至2010年12月31日，宝马集团在全球的员工总数为95,453名。

　　1994年4月，宝马集团在华设立代表处-宝马汽车公司北京代表处，标志着宝马集团正式进入大中华区市场。2005年10月，宝马（中国）汽车贸易有限公司成立，它的成立是宝马集团对中国市场长期承诺的又一里程碑。

　　目前，通过进口与沈阳工厂的生产，BMW全系列车型，包括BMW 1系、3系、5系、6系、7系、X系、Z系、高性能M系， MINI及Rolls-Royce汽车在中国大陆均有销售。在2010年，宝马汽车在中国大陆的销量达到168,998辆，使中国跃升为宝马全球第三大市场。

　　The BMW Group is one of the most successful manufacturers of automobiles and motorcycles in the world with its BMW, MINI and Rolls-Royce brands. As a global company, the BMW Group operates 24 production facilities in 13 countries and has a global sales network in more than 140 countries.

　　The BMW Group achieved a global sales volume of approximately 1.46 million automobiles for the 2010 financial year. Revenues for 2010 totalled euro 60.477 billion. At 31 December 2010, the company employed a global workforce of 95,453 associates.

　　In 1994 April, BMW Group established the representative office in Beijing, which is recognized as BMW’s official entry to Chinese market. In 2005 October, BMW China Automotive Trading Ltd. was established as another milestone of BMW’s long term commitment to Chinese market.

　　By both import and local production, BMW has introduced all product series to Chinese market including 1, 3, 5, 6, 7, X, Z, M series as well as MINI and Rolls-Royce brands. In the year of 2010, BMW has sold 168,998 cars in Mainland China, which made China the 3rd largest market in BMW’s global sales network.