北京招聘

Job Description: Author Service Assistant

A Brief Introduction to BioMed Central
BioMed Central, part of Springer Science+Business Media, is an STM (Science, Technology and Medicine) publisher which has pioneered the open access publishing model. All original research articles published by BioMed Central are made freely and permanently accessible online immediately upon publication. BioMed Central now has over 260 open access journals, over half of which being indexed by SCI.
Currently, we are looking for a pro-active Author Service Assistant to provide day-to-day support to authors, editors and customers from China.

Position
Author Service Assistant, BioMed Central

Location
Springer Beijing Office, China

Reporting Line
Report to Business Development Manager China, dotted line to Head of Customer Service based in London







Duties and Responsibilities
Handle all sorts of queries from/related to China, which can be from authors, editors, universities/organizations and other interested parties.
Facilitate communication with customers and solve problems in a timely manner.
Work closely with the global Customer Service team to ensure smooth workflow.
Provide sales support for the China team
Other customer service and administrative duties


Key Competencies:
Excellent written and verbal communication skills in Chinese and English (essential)
Good organizational skills with ability to prioritize and work under pressure
Proven attention to detail
Excellent skills of Microsoft Office
Ability to work to tight deadlines and react quickly to changing priorities
Ability to work on task independently
Strong interest in STM publishing and open access publishing
Service mentality

Required Education and Experience:
Bachelor degree or above
Minimum 2 years’ work experience in customer service or administrative support, previous work experience in STM publishing or digital publishing preferred

Springer(www.springer.com)是目前自然科学，工程技术和医学(STM)领域全球最大的图书出版社和第二大学术期刊出版社。整个集团每年出版超过2,000余种期刊和7,000种新书。Springer在电子出版方面占有领先地位，拥有全球最大的STM电子图书系列出版物。 Springer的业务遍布全球，在欧洲、美洲、亚洲的19个国家或地区设有分公司，员工总数超过5,500人。

Springer (www.springer.com) is the second-largest publisher of journals in the science, technology, and medicine (STM) sector and the largest publisher of STM books. Springer is part of Springer Science+Business Media, one of the world’s leading suppliers of scientific and specialist literature. The group publishes over 2,000 journals and more than 7,000 new books a year, as well as the largest STM eBook Collection worldwide. Springer has operations in over 19 countries in Europe, the USA, and Asia, and some 5,500 employees.