北京招聘

Key Accountabilities:

Training Activities
- To develop, implement and conduct training which motivates, builds competence and improves performance
- To create a partnership with the Store Management Teams and the store staff which stimulates transfer of training, return on training investment and improves store results
- To be an expert on the service standards for Lane Crawford and to use this expertise to ensure the consistent delivery of the standards through on-floor coaching and feedback and service training initiatives
- To implement training initiatives that address gaps in standards and service identified by the Mystery Shopper Reports
- To proactively look at ways in which selling and mix and match skills can be improved in stores to improve full price sell through ratio
- To facilitate activities using experiential learning techniques to maximize learning opportunities and buy in to the Lane Crawford Vision and Values
- To plan, organize and manage assigned training activities and projects, ensuring regular feedback and updates to key stakeholders as required
- To manage the Mystery Shopper Program, coordinating with Store Operations and facilitating the feedback of results

Facilitates Learning
- To maintain close ties with all of our stakeholders especially with the Sales and Operations Team, acting as internal consultant and offering L&D solutions
- To demonstrate and reinforce the Values that support the Lane Crawford Vision
- To develop training knowledge and stay up to date on current and most effective employee development approaches through reading appropriate journals, internet use and sharing of ideas with colleagues
- To stay current on operational standards, procedures and resources and organization development initiatives to enhance ability to provide a value added service and maximize business results

Measurement
- To measure the success of learning and development activities and make recommendations on how to improve and upgrade training based on results achieved
- To work cooperatively and collaboratively with the Learning & Development Team and other departments to ensure training initiatives are well received and the impact monitored with agreed measurement criteria
- To seek frequent feedback on training initiatives looking for ways to constantly improve the learning opportunities for employees
- To assist with the capture of quantitative training data, provide reports and relevant information as required
- To get stakeholders involved in our Training Cycle from training needs, to course content, from ‘piloting’ a new course to evaluation and follow through in order to gain full commitment and buy-in

Requirements:
- Bachelor degree or above
- 2-3 years relevant experience
- Good communication and presentation skill in both English and Chinese
- Proactive and self motivated

著名精品百货连卡佛成立于1850年，以「连通商务」策略将大中华区全部实体店与全球在线店铺实现对接，倾力打造无缝式购物体验。
连卡佛战略布局遍及香港、北京、上海和成都的9个主要销售点，总零售面积占地超过600,000平方英尺(约56,000平方米)。结合专为大中华区推出且能够全球配送的线上旗舰商店，连卡佛已成为大中华区首个全渠道精品零售商。在大中华地区，连卡佛是汇集设计师品牌最多的专门店，将包括女装、男装、化妆品、家居及时尚生活用品与高级珠宝在内的1,000逾个国际品牌精品悉数呈现。

如果你充满激情，热诚投入，热爱时尚，欢迎加入连卡佛，我们为你提供令人振奋的、富有挑战性的职业发展机会。
在连卡佛学院，我们提供各种学习机会，旨在发展和培养员工的从业技能，培训形式包括课堂学习、在岗培训，脱产学习，以及网上课程。我们鼓励所有员工主动学习，不断进步。连卡佛通过培训生项目和实习生项目积极寻找年轻有为之士。连卡佛也为***时尚设计学院提供奖学金，以支持学院培养打造优秀人才。