北京招聘

PURPOSE OF THE JOB:

I optimise sales in my shop and store by leading and inspiring my team, using knowledge of our range, local market and customers. I use the IKEA tools and expertise of my team and my
colleagues to support me. This enables the IKEA mechanical sales system to work efficiently, and
ensures the continued success of the IKEA Concept.
I actively work towards fulfilling the four tasks of the IKEA store:
* to act as a highly efficient, and staffed, sales mechanism
* to show home furnishing solutions full of inspiring home furnishing ideas
* to serve as a well-qualified home furnishing specialist
* to provide a day out for the whole family.

ASSIGNMENT: Consumers / Customers

* My priority is to ensure that my shop is in shape as new with fully stocked sales spaces at all times throughout the day and that my co-workers are ready and available to serve the
customers and help them buy.
* I listen and learn from my customers. This allows me to look at my shop through their eyes and to understand the everyday lives of customers in my market.
* I present my products to reflect the width and depth of the IKEA range in order to satisfy and
inspire the different home furnishing tastes of our visitors.
* I spend most of my working time on the shop floor because my real love is making shopping easy, convenient and successful for our customers.
* I ensure the IKEA merchandising basics and mechanical sales system are in place and functioning efficiently so my customers can make a buying decision on their own.
* I ensure my co-workers are available and actively offer assistance when customers need more
help, advice and support.
* I know about all the services offered in our store and use this knowledge to help my customers make informed choices, which results in a better shopping experience for them. I ensure my team does the same.
* I have confidence and want to listen to my customers who have a complaint. I then use my knowledge of both the product and how the IKEA organisation works, to offer informed
solutions that ensure customers leave the store with a positive impression. I lead and manage
my team to do the same.
* I ensure my shop is a safe and secure environment at all times for visitors and co-workers.

PREVIOUS EXPERIENCE AND SKILLS:
Essential
Interest in people¡¯s everyday life at home and in home furnishing
Self-reliant and motivated with a proven ability to work as part of a larger team
Experience of actively selling through understanding your customers and their needs
Ability to set expectations for others and provide clear direction and follow up
Ability to prioritise and organise work and the work of others in order to make the most efficient use of time available
Confident in communicating and managing/
leading others
Ability to adjust the style of communication to get the message across to the receiver
Experience of setting action plans, as well as setting and following up on goals
Proven problem-solving ability
Experience of using the commercial priorities to prioritise their own work
Considered decision-maker
Experience of working in a fast-paced environment
Ability to read and understand written English
Good analytical skills
Computer literate


KNOWLEDGE TO BE PROFICIENT TO FULFIL THE ROLE:

I need to gain knowledge on general IKEA ways of working within my store as well as knowledge specific to my role as a Shopkeeper. Existing material is available to support me in gaining this knowledge about my role.

CAPABILITIES/SKILLS: Managing and Leading People
My responsibility is to develop people and business together. I do this by providing an inspiring direction and by getting people to work together towards our common objectives. I establish the trust and respect of the people I work with in order to achieve my agreed goals. I do this through the IKEA values and by sharing my knowledge of the IKEA organisation, our connection with the everyday lives of the many people and my commercial skills. I enjoy taking responsibility, delegating this appropriately to my team whose contributions I recognise and value. People want to work with me because I challenge and encourage them to reach their full potential. I give constructive feedback to colleagues and encourage them to learn from our experiences and to capitalise on past successes.

Driving Business
I know my market and my consumers and work to effectively connect our offer to our visitors. I
use this knowledge together with my understanding of how my actions affect my business to drive the plans I make and the decisions I take. I understand my customers, seeing things from their perspective and anticipate their needs so I can proactively drive sales. I actively encourage my
team to do the same by talking things through with them and listening to their ideas. Through my own example, I encourage working in a simple, lean and cost-effective way.

Leading and Implementing Change
I use the IKEA direction and objectives to change and develop what we do in order to contribute to growth and profitability. I look for opportunities to make improvements in the way we work and encourage my team to do the same. I lead changes when necessary, I anticipate the impact it will have and remain confident, always looking for positive advantages. I look through the eyes of those the change affects to sell the benefits and overcome resistance to ensure the agreed change happens and is maintained.

Strategic Planning
I make long-term plans that are aligned to the business priorities and take into account trends related to the everyday lives of consumers. My short-term plans are more detailed and designed to support the overall long-term plans. I achieve this using all available resources and communicate it to colleagues by clearly outlining my expectations. These plans are flexible to allow for change while still achieving the overall goals. I evaluate the results and use the learning to influence future plans.

Influencing and Communicating Effectively
I am clear on my business needs and expectations. I communicate these in a clear and structured way, looking at things from the other person¡¯s perspective, in order to gain their trust and active
support. I listen to the views and opinions of others and I am open to changing my perspective to benefit our customers and our business. I monitor progress against what has been agreed to
ensure I have been clearly understood.

GROWING TOGETHER IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with usopportunities to grow and develop together with us.

家，世界上最重要的地方。

宜家概况
宜家家居（IKEA）于1943年由英格瓦·坎普拉得（Ingvar Kamprad）在瑞典创立。作为全球***的家具及家居用品零售商，我们的经营业务遍及全球40个国家和地区的352个商场，拥有154,000多名员工。销售主要包括客厅系列，卧室系列，厨房系列，办公系列，炊具系列，家居储藏系列，纺织品，灯具系列和儿童产品系列等约10，000个产品。

在过去的十五年里，宜家已经在中国的上海、北京、广州、成都、深圳、南京、大连、沈阳、天津、无锡、宁波、重庆、武汉设立了零售商场。 在不久的将来，设立在杭州、西安、苏州、佛山等城市的商场也将陆续开业。

宜家的愿景和经营理念
宜家的愿景是为大众创造更美好的日常生活，我们的经营理念是提供种类繁多、美观实用、老百姓买得起的家居用品。

我们的人才理念
我们要为那些脚踏实地、诚实正直的人们提供发展机会。不仅是职业的发展，还有个人能力的发展。由此，我们将矢志不渝地共同创造更美好的日常生活，为我们的顾客，也为我们自己。

我们的薪酬福利
宜家创造和维持一个有竞争力的薪酬体系，以吸引和留住我们最宝贵的人力资源并给与他们合理的回报，构建完备的福利体系以适应各类员工不断增长的需求，与此同时，公司致力于为全体员工创造、提供与推动高水平的培训与提升课程。更为重要的是，透明的管理制度，平等的人际关系保证我们所有员工都能在宜家家居卖场愉快的工作。

宜家家居西红门商场
宜家家居西红门商场位于北京市大兴区西红门宏福西路临2号，4号线地铁西红门站A出口。商场总建筑面积为四万八千五百平方米，经营近万种宜家品牌的家具和家居用品，免费停车位近两千个。

了解详细信息，欢迎访问宜家网站www.ikea.cn
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