北京招聘

Objective of job
DPTS customer relationship coordination and management
Being key account for customer communication, take responsibility of CRM contacts
Coordinate with DPTS internal departments to satisfy customer’s needs in a professional manner
Pro-actively cooperate with customer for special order follow up and complain management

Task designation
1 Customer Relationship Management
Maintain a good customer relationship by providing professional services
Organize and facilitate customer meetings and workshops for communication
Pro-actively update open issues status
Handle customer complains and provide explanations and solutions
2 Coordinate within DPTS (IM, NTM, WPM, IE, SQM) for customer issues
Contact internal departments in DPTS to satisfy customer requirements
Lead the internal discussion and challenge for the best solution from the view of customer’s interests
Decision making and feedback for customer requirements by providing integrated solutions
Collect more information internally and make it transparent for customer for their better understanding and actions
3 Process Optimization and Reporting
Customer issue management and reporting
Report to DPTS management on a weekly basis for open issues status
Report on special order status update on daily basis

Qualification required
O Education
Bachelor Degree or above in Logistics / Business Administration / Automotive.

O Experience
At least 3 years experience in customer services especially in the automotive business
Excellent communication and problem solving skills
Leadership skills with emphasis on teamwork

O Specific Knowledge
Customer oriented
Native English speaker or excellent in English speaking and business writing
Native Mandarin speaker or fluent in Mandarin with understanding of local business environments
Knowledge of automotive parts and dealer operation process is preferred

戴姆勒东北亚零部件贸易服务有限公司于 2008 年 4 月正式成立,总部设在北京,并在北京、上海和广州拥有三个仓库.作为戴姆勒东北亚投资有限公司的全资子公司,戴姆勒东北亚零部件贸易服务有限公司的服务领域覆盖中国地区市面 上的几乎所有车型,包括梅塞德斯-奔驰品牌的小轿车、商用车和厢式车、迈巴赫品牌以及 smart 品牌的汽车.公司的宗旨是整合整个中国地区的汽车零部件售后服务系统,为戴姆勒集团旗下中国地区的贸易公司和合资生产厂提供世界级的物流服务和有竞争力的成本优势,从而达到最优的顾客满意度.

Daimler Northeast Asia Parts Trading and Services Co., Ltd. (DPTS), which was established in April 2008, is headquartered in Beijing and running three operative warehouses in Beijing, Shanghai and Guangzhou. The headquarter is taking care of the administrational processes, including inventory management, importation, domestic trading, export, customer relationship management, procurement, transportation management, warehouse management, contract management and cost planning, as backbone to the three warehouses which do the physical distribution.

As a 100% subsidiary of Daimler Northeast Asia, DPTS aims to integrate the spare parts logistics supply for all Daimler activities in PR China under one roof, including MB PC, MB CV, MB Van, Maybach and smart. The target of DPTS is to provide MB-Standard service level with cost efficiency by synergies mainly in warehouse, transportation and administration.
Application Procedure:
This job is regular.
Please send your application to following email: daimler_job@daimler.com